Questions & Answers

Q: QuestionDoes the Segway scooter have multiple riding modes?

• A:Answer Yes, the Segway Max G2 has 4 riding modes: Eco, Standard, Sport, and S+.

Q: QuestionWhat is the recommended air pressure for the scooter tires?

• A:Answer The recommended air pressure for the Segway Max G2's tires is between 42 to 48 PSI.

Q: QuestionCan I track the Segway scooter's location?

• A:Answer Yes, you can track your Segway Max G2 using the Apple Find My network.

Q: QuestionWhat is the maximum weight the Segway scooter can handle?

• A:Answer The Segway Max G2 electric kick scooter has a maximum weight capacity of 265 lbs.

Q: QuestionHow long does it take to fully charge the Segway scooter?

• A:Answer With the 3A fast charger, the Segway Max G2 can be fully charged in 6 hours.

Q: QuestionIt says the onboard charger is a 3 amp. 3 amps @120VAC is 360 watts, 3 amps @36VDC(the battery operating voltage) is only 108 watts. So which is it? What’s the wattage draw of the onboard charger?

Asked 2 years ago by JMan.

• A:Answer This most likely uses the same built-in brick as the old Max G30, which operated at 42v @ 2.9 amps. It should draw roughly 120 watts.

  Answered 2 years ago by Anonymous

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Q: QuestionCan you turn off regen breaking?

Asked 2 years ago by Prince.

• A:Answer Yes its in the app

  Answered 2 years ago by Chris1989

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Q: QuestionDoes Bestbuy offer a protection plan for this scooter?

Asked 2 years ago by Bob.

• A:Answer Best buy told me that Total Tech will also cover anything with this scooter that may go wrong.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes the seat from the G30 fit the G2?

Asked 3 years ago by Anonymous.

• A:Answer I asked the same question on the IndieGoGo campaign and they said no because the deck is slightly wider. From what they said they’re still in the process of developing it.

  Answered 3 years ago by Christian

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Q: QuestionDoes it come with a charger or is that separate?

Asked 2 years ago by Anonymous.

• A:Answer It comes with the cord only in the box, the scooter has a built in charging brick (triple connector) so you just plug the cord in and it will charge. There is also a second port (barrel connector) for the external charging brick if for whatever reason the internal charging brick fails you can fall back to that port instead. The Max G2 does not include this charging brick, only the cord.

  Answered 2 years ago by Anonymous

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Q: Questionwhen will the price increase in June prior to release?

Asked 2 years ago by Prince.

• A:Answer I appreciate you asking! Upon checking it shows that the sale is still ongoing. I would recommend buying before they are sold out!

  Answered 2 years ago by Official Segway Support

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Q: QuestionCan it go 22 mph for 43 miles?

Asked 2 years ago by NFM7.

• A:Answer No it cannot. There is a disclaimer about these specs on the official Segway website, and they explain how those numbers were achieved. There are also tons of review videos on YouTube for this model. I am 5-11 and 200 lbs, and I was only able to go 20 MPH on FLAT ground, with the speed mode UNLOCKED and with the battery at 85%. Its a great scooter if you avoid hills, and are of a smaller stature. Its also a great scooter for someone my size on flat ground, and you must be willing to "zig-zag" to get up hills.

  Answered 2 years ago by Anonymous

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Q: QuestionIs the expectation that this item will be available for pickup on the release date (7/1/23)? Submitted a pre-order weeks ago and the pickup estimate is TBD.

Asked 2 years ago by scootsmcgoots.

• A:Answer I ordered on 06/27 for pick up in store on 07/01 but now it shows delayed and no update of when I should expect it. My wife ordered hers two days after me on 06/29 and opted for home delivery and she just got hers today 07/03. I'm not sure how this works because I thought my store pickup would be the quicker option, but apparently not. Hoping to get it soon.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionThe Overview section says 1000 watts but the Specifications section says 900 watts. Can a Best Buy representative clarify which is correct?

Asked 2 years ago by Roadkill.

• A:Answer I just read a response from Segway-Ninebot on Indigogo that all motors are 1,000 watts, but some have incorrect/outdated packaging that shows 900 watts. Hopefully that will be the case here.

  Answered 2 years ago by Roadkill

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Q: QuestionWhat is the tire size?

Asked 3 years ago by Slowestrider.

• A:Answer 10” x 2.5” pneumatic tires.

  Answered 3 years ago by Anonymous

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Q: QuestionIs the charger built in like the G30Max so you only have the cord or does it come with the older brick style charger??

Asked 3 years ago by Franco.

• A:Answer It has a built-in brick. Exactly the same as the G30.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the wattage of the motors? Will this handle hills for someone around 220 pounds? What is the peak output wattage as well?

Asked 3 years ago by myopiniononly.

• A:Answer The wattage of motors is 900 watts. This specific Max G2 electric kickscooter can handle hills with 22% grade, it can handle any rider weighing up to 265 lbs.

  Answered 3 years ago by Official Segway Support

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Q: QuestionWhat are the dimensions and gross weight of the item including packaging?

Asked 3 years ago by Marcduy.

• A:Answer We do not have the exact specs yet, but the dimensions of the packaging should be around 48 x 24.5 x 9.8 inches and packaging weight about 60 pounds.

  Answered 3 years ago by Official Segway Support

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Q: QuestionHow long does the battery last?

Asked 4 days ago by Josh.