A:AnswerWe are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerThe responder danced around the question with a political type non-answer. There was no 'yes' or 'no.' This is a poor response for a product unfortunately made in China and makes me suspicious of this product in general.
A:AnswerI am very pleased with it. It took several hours to clean out the smoke and particulate but then it pretty well keeps it clean as long as you keep doors and windows closed
A:AnswerI perused the questions to seek out this same thing. There are two questions on this subject and Shark hasn't responded to either, although they have responded to other questions within the same time frame. I was very interested in this unit, but this leads me to believe I can't depend on it for helping with the mold issue in my place, which is imperative. For that reason I will need to choose something else as a non answer has to be taken as a negative answer.