“My clean air % indicator went to 0% and I can’t figure out how to reset it. It literally won’t t change no matter how long it runs. The system is brand new. Was working fine the last two days. Filter is at 99% life left.”
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I just bought mine like a month and a half ago and the second week I had the same issue, it won’t go more than 0% , did your get fixed ?
Sorry, there was a problem. Please try again later.I’m not sure how you would reset, but I contacted covid when I first got it and it detected bacteria in the air when I lived upstairs and it was 0% till the 4th day, and thats also when I started feeling better and got to 100% by the 5th day. I thought something was wrong with mine but because I had 2 of them 1 upstairs and 1 downstairs, they were both identical percentage when I was sick. But all together it took 6 days to complete cleaning the air.
Sorry, there was a problem. Please try again later.We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
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