A:AnswerTo better assist you with narrowing down the right vacuum you are needing we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerI'm sorry to hear about this! Please see the following link for our troubleshooting: https://support.sharkclean.com/hc/en-us/categories/4402873069074-Troubleshooting