Questions & Answers

Q: QuestionDoes this Shark carpet cleaner have a retractable cord?

• A:Answer No, it does not have a retractable cord.

Q: QuestionCan this carpet cleaner be used on wet and dry surfaces?

• A:Answer Yes, it can be used on both wet and dry surfaces.

Q: QuestionHow long is the cord on this carpet cleaner?

• A:Answer This carpet cleaner has a 20-foot cord.

Q: QuestionWhat is the Stainstriker Technology used in this carpet cleaner?

• A:Answer Stainstriker Technology uses two unique chemicals that mix and activate on contact to deliver 20X more stain-striking power, eliminating the need for premixing.

Q: QuestionWhat comes with this Shark carpet cleaner?

• A:Answer It includes a 3.5-inch stain tool, a crevice tool, a pet tool, a 12oz Shark CarpetXpert formula, and a 16oz Shark StainStriker formula.

Q: QuestionWhere can I find the cleaning solution? Or can any cleaning solution be used?

Asked 2 years ago by Audrey.

• A:Answer Amazon has the duo pack. It took a couple weeks to deliver. I also found them at Lowes, and the bottles are much larger.

  Answered 1 year ago by JeremysGirl

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Q: QuestionWill this shark dry the carpet as well.

Asked 1 year ago by Leggs.

• A:Answer There are two different modes. One is a quick dry mode and the other is just regular shampoo/dry setting. The quick dry mode does make the area pretty dry in my opinion.

  Answered 1 year ago by NicoleVerified Purchase

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Q: QuestionCan I use the EX-201 on hard surfaces? Ceramic etc.

Asked 2 years ago by Mike.

• A:Answer We would like to let you know that this unit is designed for use on carpets and rugs only.

  Answered 1 year ago by Shark Support Team

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Q: QuestionCan you take apart the front of the vacuum to clean it?

Asked 2 months ago by Anonymous.

• A:Answer No not totally, at the bottom where the roller is, you have to open that part, it does not come off and in order to wash it You have to put it up on the sink to get all the dirt and hairs off as they get stuck on the very bottom and in that compartment itself where the roller is it’s very hard to clean.

  Answered 1 month ago by ReginaAVerified Purchase

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Q: QuestionIs the machine loud?

Asked 3 months ago by Ronnie.

• A:Answer It's as loud as a regular vacuum cleaner.

  Answered 4 days ago by Nelson0Verified Purchase

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Q: QuestionSo is it also a vacuum or just a carpet cleaner?

Asked 8 months ago by Sadb.

• A:Answer It is strictly just a wet carpet cleaner. You need to vacuum the carpet well before using just as with most of these machines.

  Answered 3 months ago by MALLORYVerified Purchase

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Q: QuestionDoes this unit roll easily over carpet and is it heavily or bulky

Asked 9 months ago by Kenny.

• A:Answer Its rolls great over carpet

  Answered 4 months ago by REBECCAHVerified Purchase

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Q: QuestionCan this be use a regular vacuum?

Asked 11 months ago by Anonymous.

• A:Answer No, this product is designed specifically for carpet cleaning and is not intended for other uses.

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionDoes this have heated water?

Asked 1 year ago by Ging.

• A:Answer No, the CarpetXpert does not heat water. You’ll need to fill the clean water tank with warm water manually. We recommend not using water hotter than 140°F (60°C) to avoid damaging the unit.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionDoes it come with a warranty

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 month ago by ReginaAVerified Purchase

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Q: QuestionCan this vacuum be used on hardwood floors?

Asked 1 year ago by Bill.

• A:Answer No it cannot only for carpet floors.

  Answered 6 months ago by NancyMVerified Purchase

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Q: QuestionIs this product good to get pet hair out of carpet?

Asked 1 year ago by Lauren.

• A:Answer The CarpetXpert is designed for deep carpet cleaning and is effective at removing embedded pet hair, but results can vary depending on carpet type and the amount of pet hair.

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionWould the hose be long enough to clean car seats in a medium sizes truck?

Asked 1 year ago by Razz8085.

• A:Answer Yes could be

  Answered 11 months ago by RalphQVerified Purchase

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Q: QuestionIn what country is the Shark CarpetXpert made?

Asked 2 years ago by Anonymous.

• A:Answer USA

  Answered 1 year ago by NicholasTVerified Purchase

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