Questions & Answers
- Model:
- HP102
- |
- SKU:
- 6505878
Q: QuestionPlugged in my machine and it read 100% about 1/2 hour after I turned it on. Does something need to be recalibrated? Is it hard to do?
Asked by MonaLisa.
- A:Answer Thank you for bringing this to our attention. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved.
Answered by SharkNinja Product Expert
Q: QuestionIf it is a never change filter why does it say to change it every 6 months?
Asked by Anonymous.
- A:Answer It’s recommended to change the filter every 6–12 months; however, this can vary depending on the amount of particulate matter in your environment.
Answered by SharkNinja Product Expert
Q: QuestionI changed filter and still stays red
Asked by Anonymous.
- A:Answer You have to hold the air filter icon to reset the life meter.
Answered by DanielB
Q: QuestionWhat’s the cost on filters?
Asked by Cindy.
- A:Answer Please check our Shark Clean website for updated prices on the HP102 filter.
Answered by SharkNinja Product Expert
Q: QuestionHow to reset clean filter?
Asked by Nanny.
- A:Answer Press and hold the filter button until it resets.
Answered by DanielB
Q: QuestionWhy did my machine shut down. It won't turn back on.
Asked by Anonymous.
- A:Answer Hi there, If your air purifier has shut down and won’t power back on, that’s definitely not expected behavior. To ensure we can properly assess what’s going on and offer the best solution, please contact our customer support team at 1-855-427-5127. They’ll be able to review the issue in detail and guide you through the next steps. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Answered by SharkNinja Product Expert
Q: QuestionWhy is the filter light still blinking after I installed a new filter for the shark clean sense 500 model number HE1FKPRO?
Asked by Barb.
- A:Answer Hi Barb. If the filter light on your air purifier continues blinking after you've installed a new filter, we advise to reset the filter indicator manually. To do this, press and hold the Filter Life button on the control panel for 3 seconds until the light turns off. Make sure the new filter is properly installed and seated in the unit. If it’s not aligned correctly, the system may not recognize it. You can also try turning off the air purifier, unplugging it for about 30 seconds, then plugging it back in to clear any lingering alerts. If the issue persists, please contact our Customer Service team at 1-855-427-5127 for further assistance.
Answered by SharkNinja Product Expert
Q: QuestionDoes this remove pet odors from a room
Asked by Ckilleen.
- A:Answer Yes it removes odors
Answered by RobinS
Q: Questionis it easy to change the filter?
Asked by jancie.
- A:Answer For me I bought the new filter took out old and placed new in had no issues
Answered by RobinS
Q: QuestionWill it help with cat litter smell
Asked by Danya.
- A:Answer I can’t stand the smell of cat litter, even if it’s fresh and used for a day. I think the unit helped some but cleaning twice a day, and combining different litters to make the “perfect” litter has helped more. Hope this helps.
Answered by Beens
Q: QuestionDoes this unit produce ozone air?
Asked by Anonymous.
- A:Answer Not according to the manufacturer.
Answered by GK1985
Q: Questionwhat is the noise level in decibels?
Asked by charlie.
- A:Answer Very low noise
Answered by CharlesP
Q: QuestionWhat does the blinking fan picture mean
Asked by Col.
- A:Answer Change filter
Answered by CharlesP
Q: QuestionI don't have any directions. How can I get them
Asked by Anonymous.
- A:Answer Online
Answered by CharlesP
Q: QuestionDows this filter bacteria and viruses?
Asked by AB12.
- A:Answer Yes, this Shark Air Purifier automatically senses air quality and adjusts to remove odors, dust particles and airborne droplets, carrying bacteria and viruses.
Answered by SharkNinja Product Expert
Q: QuestionWill this device get clogged with hair, if I have a German Sheppard sleeping at night in the room?
Asked by Rhonda.
- A:Answer Pet hair is unlikely to clog the unit because it is not typically small enough to pass into the HEPA filter system. However, regular maintenance of the unit, such as wiping down the exterior air intake areas, can ensure optimal airflow if there is significant shedding in the room.
Answered by SharkNinja Product Expert
Q: QuestionHow much are the filters?
Asked by Maw06.
- A:Answer Thank you for your question. We’d be happy to provide the accurate information of the filters for the Shark Air Purifier. We kindly invite you to please contact our support team at 1-855-427-5127 for further information. Shark Clean
Answered by SharkNinja Product Expert
Q: Questioni though the filter is good for 6 years
Asked by gator.
- A:Answer No, the filter is not designed to last 6 years. The filter should be replaced when the filter life indicator reaches 0%, which typically occurs every 6 to 12 months, depending on usage and air quality conditions.
Answered by SharkNinja Product Expert
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