Questions & Answers

Q: QuestionWhat is Clean Sense IQ and how does it work?

• A:Answer Clean Sense IQ uses an infrared sensor to detect dirt you can't see and automatically increases power for 50% better dirt pickup.

Q: QuestionWhat kind of filtration system does this Shark vacuum have?

• A:Answer This Shark vacuum uses HEPA filtration, which captures and traps over 99.9% of dust, allergens, dander, and more.

Q: QuestionHow long does the battery last on this Shark cordless vacuum?

• A:Answer The battery in this Shark cordless vacuum provides up to 40 minutes of runtime in ECO mode.

Q: QuestionIs this Shark vacuum lightweight?

• A:Answer Yes, the Shark Cordless Pro Vacuum is described as lightweight.

Q: QuestionDoes this vacuum have a self-cleaning brushroll?

• A:Answer Yes, the Shark Cordless Pro features a self-cleaning brushroll to prevent hair wrap.

Q: QuestionWhat is the benefit of Odor Neutralizer Technology in this vacuum?

• A:Answer The Odor Neutralizer Technology helps to guard against bad odors from the debris the vacuum picks up, leaving your home smelling fresh.

Q: QuestionIs this vacuum effective on hard floors? The soft roller looks good and would love some input here

Asked 2 years ago by TobyIacc.

• A:Answer We would like to let you know that this unit works great on hard floors.

  Answered 2 years ago by Shark Support Team

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Q: QuestionIs this vacuum good on shaggy carpets?

Asked 3 years ago by JTShaw.

• A:Answer Yes, it works great

  Answered 2 years ago by BrendaSVerified Purchase

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Q: QuestionAre extra batteries and attachments available for purchase?

Asked 2 years ago by Jjehl.

• A:Answer Yes. In the owner's manual is a link to the Shark site. You can purchase attachments and spare batteries.

  Answered 2 years ago by JoeMVerified Purchase

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Q: Questioncan you stop the brush head, is their a switch to turn off the rollers

Asked 2 years ago by Hanko.

• A:Answer We would like to let you know that the brushroll spins in both the hard floor and carpet settings. It spins at a slower speed in the hard floor setting.

  Answered 2 years ago by Shark Support Team

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Q: QuestionIs this unit good on picking up pet hair? All tile and wood floors but I have a Lab!

Asked 2 years ago by Pancho.

• A:Answer We would like to let you know that this unit is great at picking up pet hair.

  Answered 2 years ago by Shark Support Team

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Q: QuestionHow do I remove the dirt canister to empty

Asked 2 years ago by Vacumn.

• A:Answer There's a latch on the side of the canister that you slide up to open the bottom.

  Answered 2 years ago by CatGVerified Purchase

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Q: QuestionCan this be used on Berber carpet? Is there a switch to turn the brush roll off?

Asked 2 years ago by Javamama.

• A:Answer I do not see an option to turn the brushroll off

  Answered 2 years ago by Jamescarr95Verified Purchase

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Q: QuestionWill extra batteries be available for this unit? If so when will they be available? Thankyou

Asked 3 years ago by Gena.

• A:Answer So far, I have found some aftermarket batteries on Ebay and Amazon. I have yet to buy them. (Fair warning Shark will tell you to avoid them so do so at your own risk) i will add they do not look "Similar" to the battery provided by Shark. None of them appear to have the same connection type, so I have been hesitant to buy them. Sorry I couldn't help any further!

  Answered 2 years ago by Jamescarr95Verified Purchase

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Q: QuestionCan the battery be detached for charging?

Asked 1 month ago by LokiTheCat.

Q: QuestionHow do you replace the filter? What filter is it? Or is the filter washable?

Asked 1 year ago by James.

• A:Answer We would like to let you know that the filters are washable. if you need to replace the filter you can purchase it by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 1 year ago by Shark Support Team

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Q: QuestionHow do I know if my Shark Cordless Pro has the Odor Neutralizer or not? The quick start guide gives directions on installing the Odor Dial In Nozzle…. But I don’t have or can’t see that actual part on mines??? Do they Not All Come with that particul?

Asked 2 years ago by Sherri.

• A:Answer We are sorry to hear that you are having this issue. To better assist you with this we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 2 years ago by Shark Support Team

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Q: QuestionDo you have to hang the vacuum to charge it? How do you charge it?

Asked 2 years ago by Anonymous.

• A:Answer It has a wall adapter and cord that you plug into the vacuum. It does not come with a wall mount.

  Answered 1 year ago by DevonKVerified Purchase

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Q: QuestionIs there a switch to go from hardwood to carpet?

Asked 2 years ago by Stephen.

• A:Answer No it's automatic

  Answered 2 years ago by ST8FLXNVerified Purchase

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