“Why does my Shark Ion make a loud grinding noise vacuuming carpet but when vacuuming flat surfaces the sound goes away?”

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• We are sorry to hear that your robot is not working as intended. to assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

  Answered by Shark Support Team 6 years ago

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