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Hi there. This unit operates on 2.4 GHz WiFi and is not compatible with 5 GHz networks. If your router supports dual-band, you may need to ensure the 2.4 GHz band is enabled for proper connection.
Sorry, there was a problem. Please try again later.Hi there, the Shark RV2320S (Matrix Self-Emptying Robot Vacuum) is only compatible with 2.4GHz Wi-Fi networks and does not support 5GHz Wi-Fi. If you're using a dual-band router, make sure to connect your phone and the vacuum to the 2.4GHz band during setup. Let me know if you’d like help configuring your router or setting up the vacuum!
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