Questions & Answers

Q: QuestionCan I control the robot vacuum with my voice?

• A:Answer Yes, you can use voice control with Google Assistant or Alexa to activate cleaning.

Q: QuestionWhy is Matrix Clean a beneficial feature?

• A:Answer Matrix Clean allows the robot vacuum to clean in a precise grid pattern, making multiple passes over dirt and debris for more thorough cleaning.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer This Shark robot vacuum has a maximum runtime of 90 minutes on a single charge.

Q: QuestionWhat comes in the box with this robot vacuum?

• A:Answer The Shark Matrix robot vacuum comes with the robot (in black), a self-empty base, and one side brush.

Q: QuestionDoes this robot vacuum have a self-cleaning brushroll?

• A:Answer Yes, the Shark Matrix robot vacuum features a self-cleaning brushroll to help prevent hair wrap.

Q: QuestionWhat is the dustbin capacity of this robot vacuum?

• A:Answer The Shark Matrix robot vacuum has a dustbin capacity of 0.05 gallons.

Q: QuestionDo I have to have wi-fi to set it up and/or to run it?

Asked 2 years ago by isaacs8318.

• A:Answer We would like to inform you that this robot can work without Wi-Fi. You would need to press the buttons located on the robot to get it to run, however you would not be able to use the app or any features of the unit that would require Wi-Fi. We recommend connecting it to Wi-Fi and pairing it with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also be able to set up a cleaning schedule with the app.

  Answered 2 years ago by Shark Support Team

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Q: QuestionHow high does it go? I have a wood trim at the entrance of each room and I would like to know if the vacuum will be able to pass it to enter the rooms.

Asked 2 years ago by M86.

• A:Answer We would like to let you know that the robot can easily climb over obstacles and thresholds up to 3/4". If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room.

  Answered 2 years ago by Shark Support Team

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Q: QuestionNow I got this RV2320S home, I saw that it is a "Best Buy Only" model. There are no replacement parts that I can find! Question: Are there are replacement parts for this special model??

Asked 2 years ago by decipherthis.

• A:Answer I found replacement parts on amazon. Parts cover ranges of models since different retailers get slight variations of this.

  Answered 1 year ago by ZaggsproscreenVerified Purchase

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Q: QuestionCan I program areas I do not want it to go on the map?

Asked 1 year ago by Drj361.

• A:Answer Yes you can set no go zones on the map

  Answered 1 year ago by DidierFVerified Purchase

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Q: Questiondoes this unit also mop?

Asked 1 year ago by D.

• A:Answer It doesn’t have mopping features

  Answered 1 year ago by DidierFVerified Purchase

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Q: QuestionDoes this empty itself when full or continue to run. I have another shark robot and when it’s is full it continues to run without emptying itself when full

Asked 1 year ago by 8dogs.

• A:Answer Yes, it will return to the dock to empty when it is full.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionHow does it map

Asked 1 year ago by Anonymous.

• A:Answer I have a pretty large downstairs and it maps by going through every part of the area and it remembers, it has been really simple and easy to use. I highly recommend this product.

  Answered 10 months ago by ErickHVerified Purchase

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Q: QuestionHow well does it clean around the baseboards ?

Asked 1 year ago by Dave.

• A:Answer Close attention to detail. Covers nearly every inch. My best robot vacuum purchase yet and I have 3 in two separate homes.

  Answered 1 year ago by LindaBVerified Purchase

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Q: QuestionHow does the vacuum handle rugs? Some of our rugs did not take well to the upright vacuum.

Asked 1 year ago by PDW2.

• A:Answer I have bathroom rugs that have rubber backing on them. This Shark has no problem with them.

  Answered 1 year ago by PortableVerified Purchase

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Q: QuestionDoes this one have 1 or 2 side brushes

Asked 1 year ago by 1107.

• A:Answer One brush fitting with 4 bristle ends . The whole fitting spins while cleaning

  Answered 1 year ago by PCBTomVerified Purchase

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Q: QuestionDoes this vacuum work with a remote or is it only controlled by an app? Does a remote come with it? If no, where can one be purchased?

Asked 1 year ago by Anonymous.

• A:Answer I use the app, it doesnt come with a remote.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes it work on black carpet?

Asked 1 year ago by Sabi.

• A:Answer I understand the question but am not sure my answer will be sufficient. This one is being used on a dark patterned carpet and does a decent job of cleaning, in my opinion.

  Answered 1 year ago by BSDBVerified Purchase

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Q: QuestionHow well does it pick up cat hair? I have two (2) cats. Does it require a bag or is it bagless?

Asked 2 years ago by CatMomOfTwo.

• A:Answer It is bagless. We don’t have cats but have a long hair Dauchsaund and I’m amazed at how much hair it picks up.

  Answered 1 year ago by dr65616

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