Questions & Answers

Name: Shark - Matrix Self-Emptying Robot Vacuum with Precision Home Mapping and Extended Runtime, Wi-Fi Connected - Black
Brand: Shark
SKU: 6542043
Price: 249.99 USD
Rating: 4.3 (728 reviews)

Shark - Matrix Self-Emptying Robot Vacuum with Precision Home Mapping and Extended Runtime, Wi-Fi Connected - Black

Model:: RV2320S; |
SKU:: 6542043

User rating, 4.3 out of 5 stars with 728 reviews.

Highly rated by customers for:

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$499.99

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QuestionDoes it mark up your baseboards?
Asked 1 year ago by Anonymous.
- Answer No, the Matrix robot vacuum does not typically mark up baseboards during cleaning. It's designed with soft bumpers to protect surfaces as it navigates your home.
  Answered 7 months ago by SharkNinja Product Expert
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QuestionWill this avoid falling down stairs?
Asked 1 year ago by Harry.
- Answer This will not fall down the stairs
  Answered 1 year ago by notecno
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Questionwhat happens if I get a new phone
Asked 2 years ago by Anonymous.
- Answer If you get a new phone, you can still use your Shark Matrix Self-Emptying Robot Vacuum without any issues. Just download the SharkClean app on your new device and log in with the same account you used before. Once logged in, your vacuum’s settings, maps, and schedules should sync automatically.
  Answered 7 months ago by SharkNinja Product Expert
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QuestionWe have the family plan for Geek Squad for everything electronic bought at Best Buy in our home. Will this be covered under our current home plan if we purchase it from Best Buy?
Asked 2 years ago by CarrieK.
- Answer Yes it will
  Answered 1 year ago by PCBTom
  Answer this question
QuestionI have a sunken living room. Will it stop at edge and not tumble?
Asked 2 years ago by Anonymous.
- Answer If your Shark Robot has mapped the house, then it should stop at the edge.
  Answered 1 year ago by Portable
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QuestionAlthough a previous question asked about cat litter,it doesn't look like it was actually answered. This is specifically about the litter that cats track out of the litter box. They are not clumps. Has anybody tested it on that type of debris on tile?
Asked 2 years ago by BLINLV.
- Answer We would like to let you know that this unit can be used to pick up dry kitty litter.
  Answered 2 years ago by Shark Support Team
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QuestionHow do you have the robot map 2 floors.
Asked 2 years ago by David.
- Answer We would like to let you know that the Robot can only map one level. You can manually put the robot on another level to clean then once it is finished you would need to manually put the robot back on the dock.
  Answered 2 years ago by Shark Support Team
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QuestionDoes it work on tile?
Asked 2 years ago by Angele.
- Answer Yes. Works on my daughters tile bathroom really well
  Answered 2 years ago by JosephC
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QuestionWhat is the PA suction on this unit?
Asked 2 years ago by Bob.
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QuestionWhat is the warranty time period and what happens if parts are needed?
Asked 2 years ago by Evie.
- Answer Says it’s 12 months parts and labor. I assume Amazon for parts after that :)
  Answered 2 years ago by sharkart
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QuestionHow well does it pick up cat litter? Our current robot vacuum throws it around the next room.
Asked 2 years ago by Sarah.
- Answer It does a pretty good job of picking up small pieces. Large pieces, like artificial greenery, can get stuck in the bottom brush and cause a notification to clean it out.
  Answered 2 years ago by BSDB
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QuestionDoes it habe mop feature ? If it won't connect to 5 GHz wifi how about 2.4 ? If not connecting to WiFi will it function?
Asked 2 years ago by Myrobovaccum.
- Answer If it doesnt list a mop feature it doesnt have one. In this case no this model does not mop
  Answered 2 years ago by Zaggsproscreen
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QuestionDoes this vacuum connect to 5g or only 2.4g to utilize the app?
Asked 2 years ago by Kiley.
- Answer Only 2.4ghz
  Answered 2 years ago by Zaggsproscreen
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QuestionCan this operate on 5g WiFi?
Asked 7 months ago by my883.
- Answer Hi there. This unit operates on 2.4 GHz WiFi and is not compatible with 5 GHz networks. If your router supports dual-band, you may need to ensure the 2.4 GHz band is enabled for proper connection.
  Answered 7 months ago by SharkNinja Product Expert
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QuestionHow to get it to map ? On the app it won’t let me do anything
Asked 1 year ago by MartaS.
- Answer We deeply regret the difficulties you faced during the mapping process on the app for your Shark Robot Vacuum. Your input will be communicated to our teams to improve our products and services. For precise assistance, please reach out to us at 1-888-228-5531.
  Answered 11 months ago by SharkNinja Product Expert
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QuestionWhat type of hair are the bristles on the brush? Want to make sure it will be ok on my hardwoods.
Asked 1 year ago by Lindsay.
- Answer The Shark - Matrix would be safe on hardwood floors.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionTo the shark support team: again, what is the Pa strength of this machine? I have seen this question posted many places and repeated by many potential buyers, but never an answer from Shark...
Asked 2 years ago by LGWS.
- Answer Do you think shark personally answers questions through best buy or do you think best buy uses the common info given to them.. https://www.sharkclean.com/products/shark-matrix-self-empty-robot-vacuum-zidRV2310AE?utm_source=GOOGLE&utm_medium=cpla&utm_campaign=Shopping_Shark_PMAX_Clean_Robot-Priority&utm_adgroup=&utm_term=&gclsrc=aw.ds&gclsrc=aw.ds&gad_source=1 The info isnt even listed on sharks website.
  Answered 2 years ago by Zaggsproscreen
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QuestionDoes it work on medium height carpet?
Asked 2 years ago by Anonymous.
- Answer We would like to inform you that this robot works great on most flooring types. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
  Answered 2 years ago by Shark Support Team
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QuestionWill this go under a bed with a bed skirt that hangs low or a couch with a dust ruffle? My old roomba will push through them, tried a Eufy with Lidar and it avoids going under them.
Asked 9 months ago by Jb.
- Answer This unit can clean under furniture. However, it needs about 5 inches of clearance to fit under furniture like couches and chairs.
  Answered 9 months ago by SharkNinja Product Expert
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QuestionCan it avoid pet waste?
Asked 2 years ago by Pooponthefloor2.
- Answer God no it doesn’t there is poop everywhere and when I think I’m done cleaning it there is always more may god have mercy on my pets
  Answered 2 years ago by Swiftlytay
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Showing 41-60 of 60 questions

Questions & Answers

Shark - Matrix Self-Emptying Robot Vacuum with Precision Home Mapping and Extended Runtime, Wi-Fi Connected - Black

Q: QuestionDoes it mark up your baseboards?

Q: QuestionWill this avoid falling down stairs?

Q: Questionwhat happens if I get a new phone

Q: QuestionWe have the family plan for Geek Squad for everything electronic bought at Best Buy in our home. Will this be covered under our current home plan if we purchase it from Best Buy?

Q: QuestionI have a sunken living room. Will it stop at edge and not tumble?

Q: QuestionAlthough a previous question asked about cat litter,it doesn't look like it was actually answered. This is specifically about the litter that cats track out of the litter box. They are not clumps. Has anybody tested it on that type of debris on tile?

Q: QuestionHow do you have the robot map 2 floors.

Q: QuestionDoes it work on tile?

Q: QuestionWhat is the PA suction on this unit?

Q: QuestionWhat is the warranty time period and what happens if parts are needed?

Q: QuestionHow well does it pick up cat litter? Our current robot vacuum throws it around the next room.

Q: QuestionDoes it habe mop feature ? If it won't connect to 5 GHz wifi how about 2.4 ? If not connecting to WiFi will it function?

Q: QuestionDoes this vacuum connect to 5g or only 2.4g to utilize the app?

Q: QuestionCan this operate on 5g WiFi?

Q: QuestionHow to get it to map ? On the app it won’t let me do anything

Q: QuestionWhat type of hair are the bristles on the brush? Want to make sure it will be ok on my hardwoods.

Q: QuestionTo the shark support team: again, what is the Pa strength of this machine? I have seen this question posted many places and repeated by many potential buyers, but never an answer from Shark...

Q: QuestionDoes it work on medium height carpet?

Q: QuestionWill this go under a bed with a bed skirt that hangs low or a couch with a dust ruffle? My old roomba will push through them, tried a Eufy with Lidar and it avoids going under them.

Q: QuestionCan it avoid pet waste?

Top Rated

QuestionDoes it mark up your baseboards?

QuestionWill this avoid falling down stairs?

Questionwhat happens if I get a new phone

QuestionWe have the family plan for Geek Squad for everything electronic bought at Best Buy in our home. Will this be covered under our current home plan if we purchase it from Best Buy?

QuestionI have a sunken living room. Will it stop at edge and not tumble?

QuestionAlthough a previous question asked about cat litter,it doesn't look like it was actually answered. This is specifically about the litter that cats track out of the litter box. They are not clumps. Has anybody tested it on that type of debris on tile?

QuestionHow do you have the robot map 2 floors.

QuestionDoes it work on tile?

QuestionWhat is the PA suction on this unit?

QuestionWhat is the warranty time period and what happens if parts are needed?

QuestionHow well does it pick up cat litter? Our current robot vacuum throws it around the next room.

QuestionDoes it habe mop feature ? If it won't connect to 5 GHz wifi how about 2.4 ? If not connecting to WiFi will it function?

QuestionDoes this vacuum connect to 5g or only 2.4g to utilize the app?

QuestionCan this operate on 5g WiFi?

QuestionHow to get it to map ? On the app it won’t let me do anything

QuestionWhat type of hair are the bristles on the brush? Want to make sure it will be ok on my hardwoods.

QuestionTo the shark support team: again, what is the Pa strength of this machine? I have seen this question posted many places and repeated by many potential buyers, but never an answer from Shark...

QuestionDoes it work on medium height carpet?

QuestionWill this go under a bed with a bed skirt that hangs low or a couch with a dust ruffle? My old roomba will push through them, tried a Eufy with Lidar and it avoids going under them.

QuestionCan it avoid pet waste?