A:AnswerI purchased a Shark Navigator and was advised the serial number is the four digit number engraved on the prong of the plug. I could not register through the website because it rejected the "serial number." So, emailed Shark Customer Service directly requesting registration help. [email protected]
Craig L.
Phoenix, AZ
A:AnswerI have the same issue. It does not work on my carpet. The box says Do not return to the store! Call Us. We are here to help with our hassle-free return service. I called the service department and they will not allow me to return the product because it works and they do not sell that product directly from Shark. I cannot return it to the store because they say that it must be returned to Shark. Now I'm stuck with a vacuum I can't use. Customer service is a joke! The worst experience I have ever had! How can they sell a vacuum that doesn't work on all carpets! This information is not included in any of their documentation that I can find. Does anyone else have this situation. I would like to get a count and see what our repercussions might be.
