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Questions & Answers

Your price for this item is $119.99
The comparable value price is $199.99
Page Showing 161-180 of 243 questions
  • QuestionThe brush is not rotating how di i fix it

    Asked by Ray.

    • Answer Ya removing hair that accumulates on the brush and does not allow it to spin

      Answered by Elefagente

  • QuestionDoes this vacuum have a light?

    Asked by Ridley.

    • Answer No.

      Answered by Ruffr1

  • QuestionDoes this vacuum work on hard wood floors?

    Asked by Paula.

    • Answer We would like to inform you that this vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

      Answered by Shark Support Team

  • Questionmy shark navigator the brush roller stopped working. How can I fix it .

    Asked by MaryK.

    • Answer Try cleaning the roller if there is anything caught. Most likely a bad sensor that turns it on/off, but good luck dealing with customer service. They hung-up on me once, and the second time they told me the handle that broke is not covered and I would have to pay for a replacement part.

      Answered by ICEMAN

  • QuestionWhat is the manufacturers warranty?

    Asked by JC.

    • Answer We would like to inform you that this vacuum includes a 5 year limited warranty when purchased from an authorized retailer of SharkNinja Operating LLC.

      Answered by Shark Support Team

  • QuestionDoes this vacuum have a belt

    Asked by Angieclmn.

    • Answer We would like to inform you that this vacuum does have a belt to drive the brushroll With this being said, the vacuum's intelligent electronic system will shut off the power nozzle motor to avoid belt wear if you block the brush roll with a large object such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and then return to vacuuming.

      Answered by Shark Support Team

  • Questionwhere can I find belt for this vacuum

    Asked by Anonymous.

    • Answer We are glad to assist you with your inquiry. We would like to inform you that the belt for this vacuum is non replaceable. This part last the life of the product. If you have further concerns/questions, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

      Answered by Shark Support Team

  • QuestionHow much does it weigh

    Asked by Dilligaf.

    • Answer We would like to inform you that this vacuum weighs 12.8 pounds.

      Answered by Shark Support Team

  • QuestionMy vacuum in really hard to push on my area rug. It wasn’t always like that but lately it’s almost to hard for me to push .

    Asked by BrendasShark.

    • Answer Hello, We are terribly sorry to hear that you are experiencing an issue with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

      Answered by Shark Support Team

  • QuestionDoes it have a light?

    Asked by Kim.

    • Answer No light.

      Answered by LTarter

  • QuestionMy area rugs are wool . Does this vacuum have a beater bar that can be removed or set for wool?

    Asked by Marti.

    • Answer You can operate with the beater bar off.

      Answered by LTarter

  • QuestionHow is the liftaway feature powered? By cord or battery ?

    Asked by Naydi.

    • Answer It is by cord and you will be attached to the entire unit so it limits your range but it is still a very good feature!

      Answered by jcac

  • Questionhow do I remove the canister t empty the dirt

    Asked by sharkvaac.

    • Answer Well, I'd start by reading the instructions that came with the vac. If you can't find them, download them!!

      Answered by DoggyDaddy

  • QuestionDoes it clean floors and wood floors? All i read about is that it clean carpets.

    Asked by Mercedes.

    • Answer It can clean any type of floor. Hard wood, linoleum, and carpet.

      Answered by OzDMa

  • QuestionDoes the hose really hang loose on the back of the machine like that when you are vacuuming?

    Asked by TheWanderer.

    • Answer No it’s very stable.

      Answered by Vin1

  • Questionwhat accessory attachments come with the vacuum NV360 Shark

    Asked by brian.

    • Answer The upholstery tool and 6" crevice tool

      Answered by LuDill

  • QuestionHow heavy is it

    Asked by Bets.

    • Answer It's not bulky but I have a hard time to lift it with one hand.

      Answered by Kitty

  • QuestionHow do I remove the beater bar for cleaning?

    Asked by Stewin.

    • Answer Hello Stewin, We would like to inform you that the brushroll, for the Shark Navigator® Lift-Away® Bagless Upright Vacuum is not removable. To clean the brushroll, press the Lift-Away button to remove the floor nozzle from the main body of the vacuum. Turn the floor nozzle over to get access to the brushroll. We hope this information helps. The Customer Support Team

      Answered by Shark Support Team

  • QuestionWhere is vacuum manufactured?

    Asked by Db.

    • Answer Hello Db, We would like to inform you that the Shark Navigator® Lift-Away® Bagless Upright Vacuum is manufactured by our high-quality vacuum manufacturing partners in China. We hope this information helps. The Customer Support Team

      Answered by Shark Support Team

  • QuestionHow is nv356 on bare floors?

    Asked by Bev.

    • Answer It works good on most flooring type.

      Answered by CommunityAnswer