A:AnswerTo best assist you with your inquiry on the warranty, please reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
A:AnswerTo assist you with ordering a Pet Power Brush for this vacuum, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
A:AnswerWe would like to inform you that this model of vacuum is not cordless. If you have a cordless vacuum and need to order a replacement charger, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
A:AnswerWe would like to inform you that this vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
A:AnswerTry cleaning the roller if there is anything caught. Most likely a bad sensor that turns it on/off, but good luck dealing with customer service. They hung-up on me once, and the second time they told me the handle that broke is not covered and I would have to pay for a replacement part.
A:AnswerWe would like to inform you that this vacuum includes a 5 year limited warranty when purchased from an authorized retailer of SharkNinja Operating LLC.
A:AnswerWe would like to inform you that this vacuum does have a belt to drive the brushroll With this being said, the vacuum's intelligent electronic system will shut off the power nozzle motor to avoid belt wear if you block the brush roll with a large object such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and then return to vacuuming.
A:AnswerWe are glad to assist you with your inquiry. We would like to inform you that the belt for this vacuum is non replaceable. This part last the life of the product. If you have further concerns/questions, we
ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
A:AnswerHello,
We are terribly sorry to hear that you are experiencing an issue with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
