Questions & Answers

Q: QuestionHow does the Clean Sense IQ technology in the NeverChange Air Purifier continuously monitor and adjust its performance to maintain optimal air quality?

• A:Answer The Clean Sense IQ technology in the NeverChange Air Purifier continuously monitors the air quality in your home by measuring three particle sizes: PM1, PM2.5, and PM10. Based on these measurements, it automatically adjusts the power of the air purifier to maintain optimal air quality. The results and updates are displayed in real-time on an LED screen.

Q: QuestionHow does the Anti-Allergen HEPA filter exceed HEPA standards, and what are the benefits of this enhanced filtration?

• A:Answer The Anti-Allergen HEPA filter in the Shark NeverChange Air Purifier exceeds HEPA standards by capturing 99.98% of large, small, and micro-sized particles, including allergens, dust, and dander, as small as 0.1–0.2 microns. This enhanced filtration provides superior air purification, effectively removing more pollutants and allergens from the air, resulting in a cleaner and healthier living environment.

Q: QuestionCan you explain the Debris Defense Protection feature and how it prevents the HEPA filter from getting clogged?

• A:Answer The Debris Defense Protection feature in the Shark NeverChange Air Purifier is designed to prevent large particles like hair, dust, and dander from building up on the HEPA filter. This is achieved by pulling in these large particles and trapping them in a separate, washable Debris Defense filter, which can be easily removed and cleaned. By preventing these particles from reaching the HEPA filter, the Debris Defense Protection feature helps to maintain optimal airflow and performance of the air purifier.

Q: QuestionAre there any specific certifications or standards that the NeverChange Air Purifier meets or exceeds, such as Energy Star or AHAM?

• A:Answer The NeverChange Air Purifier is certified by Energy Star, meeting its standards for energy efficiency. It also exceeds HEPA standards, capturing 99.98% of large, small, and micro-sized particles, as per EST-RP-CC007.3 (0.1–0.2 microns).

Q: QuestionWhat is the warranty period offered by Shark for the NeverChange Air Purifier, and what does it cover?

• A:Answer Shark offers a 2-year warranty for both parts and labor for the NeverChange Air Purifier. The warranty covers defects in materials and workmanship under normal use and service. It does not cover damage caused by misuse, abuse, neglect, or acts of God.

Q: QuestionAre there any additional accessories or replacement parts that are recommended for the NeverChange Air Purifier to maintain its performance?

• A:Answer The NeverChange Air Purifier comes with a Debris Defense Washable Filter and a NeverChange HEPA filter Odor Neutralizer Technology Cartridge. These filters are designed to last for up to 5 years, so there are no additional accessories or replacement parts recommended for maintaining the performance of the air purifier.

Q: QuestionWhat is the purpose of the dimmable lights on the NeverChange Air Purifier, and how do they contribute to a better sleep environment?

• A:Answer The dimmable lights on the NeverChange Air Purifier serve two purposes. Firstly, they allow users to adjust the brightness of the purifier's display, ensuring minimal sleep disruption during nighttime use. Secondly, the dimmable lights can be completely turned off, creating a completely dark environment for a more restful sleep.

Q: QuestionWhat is the coverage area of the NeverChange Air Purifier in square feet, and how does it compare to other air purifiers in its class?

• A:Answer The NeverChange Air Purifier has a coverage area of up to 650 square feet in one hour, making it suitable for large rooms like bedrooms, living rooms, and basements. Compared to other air purifiers in its class, it offers a larger coverage area, allowing for efficient air purification in bigger spaces.

Q: QuestionWhat is the recommended room size for the NeverChange Air Purifier to ensure effective purification?

• A:Answer The Shark NeverChange Air Purifier is recommended for large rooms up to 650 square feet in size. It can effectively purify the air in a large bedroom, living room, basement, or other large space.

Q: QuestionCan you provide more details about the 5-year filter life and the cost savings associated with the NeverChange filtration system?

• A:Answer The NeverChange filtration system eliminates the need for filter replacements for up to 5 years, resulting in potential savings of over $300 compared to the cost of replacing filters on a competitor's unit over the same period in a 300-square-foot space.

Q: QuestionHow does the NeverChange Air Purifier perform in terms of noise level, and is it suitable for use in quiet environments like bedrooms?

• A:Answer The Shark NeverChange Air Purifier operates with ultra-quiet performance, making it suitable for use in quiet environments like bedrooms. It features dimmable lights to minimize sleep interruption, ensuring a peaceful and comfortable sleep experience.

Q: QuestionHow does the NeverChange Air Purifier compare to other Shark air purifier models in terms of features, performance, and overall value?

• A:Answer The NeverChange Air Purifier stands out with its revolutionary NeverChange filtration system, eliminating the need for filter replacements for up to 5 years, resulting in significant cost savings compared to other Shark models. It boasts superior odor reduction with Odor Neutralizer Technology, capturing and eliminating unpleasant scents more effectively. Additionally, its high-performance HEPA filtration exceeds industry standards, capturing a broader range of airborne particles for exceptional air purification.

Q: QuestionHi, We are sensitive to fragrance. Can the odor-neutralizing filter be replaced with a non-scent one or can it be left off entirely and still use this purifier? Thanks.

Asked 1 year ago by BestBuyShopper.

• A:Answer It can be turned off completely or you do not have to install it the unit can be used without the scented attachment

  Answered 1 year ago by WalterAVerified Purchase

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Q: QuestionHow do you clean a HEPA filter for this machine

Asked 11 months ago by Beth.

• A:Answer The Shark NeverChange™ HEPA Filter is not washable. Keep the filter away from water at all times. To maximize the life of the HEPA filter, we recommend reorienting it every three months: remove the HEPA filter, turn it upside down, then reinsert it, making sure that the side that was previously on top is now on the bottom. This will help equalize the distribution of captured particles throughout the filter, helping to extend its useful life.

  Answered 11 months ago by SharkNinja Product Expert

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Q: QuestionWhat replacement filter is the Shark customer care team referring to? This is the "NEVER change" air purifier.

Asked 2 years ago by Christina.

• A:Answer The two dust filters on the sides of the Shark - NeverChange Air Purifier, 5-Year Filter Life, 650-sq Ft - Black generally require maintenance every 1 to 2 months. When it's time for regular maintenance, the indicator light on the front display will pulse red. Clean both mesh dust filters to help keep your air purifier working optimally. To maximize your air purifier's filter life and performance, Shark® recommends leaving your unit in AUTO mode. After 100% clean air status is achieved for 10 minutes in AUTO mode, your air purifier will enter ECO mode and further optimize the filter life. To maximize the life of the HEPA filter, we recommend reorienting it every three months: remove the HEPA filter, turn it upside down, then reinsert it, making sure that the side that was previously on top is now on the bottom. This will help equalize the distribution of captured particles throughout the filter, helping to extend its useful life.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionWhy does the shark not like moisture in the air from a humidifier? It doesn't recover well (red) as long as there is moisture present. Why can't I run both at the same time?

Asked 1 year ago by Airmister55.

• A:Answer I have a whole house humidifier in my home, I keep the humidity at about 40 or 45 percent in the fall and winter. Both of my Shark air purifiers run as needed when set on Auto.

  Answered 1 year ago by LarryjHVerified Purchase

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Q: QuestionHi! Is it safe to place the unit on a carpet or rug?t

Asked 5 months ago by Slowadopter.

• A:Answer Yes, it is generally safe to place the Shark HP152 air purifier on a carpet or rug, as long as the surface is flat, stable, and allows for proper airflow.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionDoes it help eliminate mold

Asked 1 year ago by Jules.

• A:Answer The NeverChange air purifier can help reduce airborne mold spores thanks to its HEPA filter, but it won’t eliminate mold on surfaces or stop mold from forming if moisture issues persist. For best results, it should be used alongside other mold prevention methods like controlling humidity, ensuring good ventilation, and fixing leaks.

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionHow often do you have to clean the filter on the Shark Never Change air purifier and how do you clean it?

Asked 1 week ago by BHR.

• A:Answer To keep your Air Purifier working at its best, maintain the filters regularly. The HEPA filter lasts up to five years, while the dust filters will alert you when they need cleaning. You can clean the dust filters with a vacuum on low or a soft brush, and rinse them with room temperature water if a deeper clean is needed.

  Answered 1 week ago by SharkNinja Product Expert

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