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Hello Bonnie, Thank you for sharing the experience you've had with your Vacuum. We're disappointed to learn that the soft roller is collecting too much hair and causing dust to blow out, this isn’t the experience we want our customers to have, and we understand how frustrating that must be. We’d love the opportunity to assist you. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to help. We’ll also be sure to share your feedback with our development team as we continue working to improve our products. Kind regards, Shark Clean
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