Questions & Answers

Q: QuestionWhat makes this Shark vacuum's cleaning ability different?

• A:Answer Unlike other vacuums that only pick up debris when moving forward, the DuoClean Detect nozzle on this Shark vacuum allows for debris pickup both forward AND reverse, resulting in faster cleaning.

Q: QuestionDoes the Shark Power Detect Clean and Empty have a feature that helps with pet hair?

• A:Answer Yes, this vacuum offers ultra-powerful pet hair pickup with no hair wrap.

Q: QuestionHow long does the battery last on this Shark vacuum?

• A:Answer This Shark vacuum offers a runtime of up to 70 minutes on a full charge.

Q: QuestionWhat is the capacity of the dust bin?

• A:Answer The dust bin on this Shark vacuum has a capacity of 0.18 gallons.

Q: QuestionIs this Shark vacuum capable of detecting different floor types?

• A:Answer Yes, the vacuum is equipped with Floor Detect technology, which automatically detects the floor type and adjusts the brushroll speed accordingly.

Q: QuestionDoes it only charge in the docking station or can you use a power cord as well? The model without the docking station has a power cord.

Asked 1 year ago by SB.

• A:Answer I was wondering if it came with a charging cord as well. I watched a video of this model and it showed you could plug a cord in OR use the docking station. https://youtu.be/XOR2kNp3m10?si=V2w7snAVLbnsLOhK

  Answered 7 months ago by StephVerified Purchase

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Q: Questiongenuine replacement filters and brush rolls (purple and teal) for IP3251 and where to get them.Shark/Amazon NOT helpful Pre-motor foam and felt (oval) Post motor? Never seen. Dock bin triangular foam and felt, and the Hepa in dock.

Asked 5 months ago by Frusterated.

• A:Answer The IP3251 uses dual brush rolls in purple and teal, oval pre-motor foam and felt filters, triangular foam and felt filters for the dock bin, and a HEPA post-motor filter in the dock. These parts are available through Shark on our website, Shark Clean. For further assistance, please contact our Customer Service Team at 1-855-427-5127, available Monday to Friday, 9am to 9pm EST, and Saturday, 9am to 6pm EST.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionHow long does it take to recharge? And if you only charge it part way, will it diminish the battery capacity?

Asked 7 months ago by MauiGirl.

• A:Answer A full charge takes approximately 6 hours. During first use, run the battery down until it is completely out of power. This will condition the battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time.

  Answered 7 months ago by SharkNinja Product Expert

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Q: QuestionHow much does the actual vacuum weigh, not including the stand?

Asked 8 months ago by weight.

• A:Answer The vacuum alone (without its Auto-Empty dock) weighs 7.96 lbs.

  Answered 8 months ago by SharkNinja Product Expert

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Q: QuestionIs the filter washable or do you need to replace every now and then? If needs replacement, where can I buy the filter and how often does it have to be replaced?

Asked 1 year ago by Jojotf.

• A:Answer The pre-motor filter is washable every 1–3 months, depending on usage. However, the HEPA filter cannot be washed and should be replaced 6–12 months as needed depending on usage. Reach out to us to check into the filters you need.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionDo you have to hold button down for use

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 1 year ago by AliceDVerified Purchase

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Q: QuestionHow thick is the front, will it slide under the sofa?

Asked 3 days ago by Nara.

Q: QuestionIs it possible to get a flexible attachment hose for this vacuum?

Asked 1 month ago by Sarah.

• A:Answer No, there is no flexible hose attachment available for the Cordless PowerDetect.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionI can't use this on my thinner carpets. It just tries to suck it up. Is there a way to adjust it so it's not sucking so hard?

Asked 2 months ago by RomeoT.

• A:Answer You need to switch it to the lower speed before you can use it on the lower carpet

  Answered 3 weeks ago by StarbuckVerified Purchase

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Q: QuestionDo you clean the filters?

Asked 2 months ago by JB.

• A:Answer not yet

  Answered 2 months ago by DanielSVerified Purchase

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Q: QuestionHow loud is this vacuum ?

Asked 4 months ago by archer1.

• A:Answer It can be very loud. Some of the other models are Much quieter

  Answered 3 weeks ago by StarbuckVerified Purchase

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Q: Questionwhats the warranty that comes included without paying extra? from shark and also from best buy

Asked 4 months ago by lis.

• A:Answer The included warranty from Shark is a 5-year limited manufacturer warranty that covers non-wearable parts; wearable parts like blades are not covered, and you would need to replace those yourself. The only cost under this warranty is shipping, as the standard warranty does not cover that. For Best Buy, you’ll need to contact them directly to review their warranty or protection plan options.

  Answered 4 months ago by SharkNinja Product Expert

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Q: QuestionCan you disassemble the vacuum and canister for cleaning?

Asked 4 months ago by JCGCraig.

• A:Answer Yes, easily

  Answered 4 months ago by PaulMVerified Purchase

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Q: QuestionI want to know if everything seen in the photos is included or if I have to buy something separately.

Asked 5 months ago by Samsungtvled.

• A:Answer The only thing you’d have to buy is the portable charger adapter

  Answered 4 months ago by JacobTVerified Purchase

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