A:AnswerThis happens to me to. I fell for the product information that said it was the best vacuum for pet hair but it's the worst. The hair gets immediately tattooed between the rollers and then you have to get it out with your hands. I bought it because it's supposed to be have free cleaning! I wish I had returned it in time.!
A:AnswerWe're so sorry to hear that your Shark PowerDetect is not turning on. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
A:AnswerWe're so sorry to hear that your vacuum cleaner is not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
A:AnswerI just bought mine two days ago and I'm having the same issue. I've tried it on every setting and it just turns red. I used it on my daughter rug which is a heavier rug and it did just fine, just doesn't work on my thin rugs.
A:AnswerThe weight is 18.48 lbs for the unit and the Auto-Empty Dock. To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.
