“The rubber fin on the brushroll door ripped after less than 2 months of use. I ordered the replacement part from the SharkNinja website, but it isn't the same and won't fit properly. Is the correct part even available anywhere? I sure can't find it!”
Answer This Question
1-1 of 1 Answer
We're sorry to hear you’re experiencing this issue, especially after such limited use; that’s understandably frustrating. Since the replacement part you ordered doesn’t fit correctly, the best way to confirm whether the correct brush roll door and rubber fin are available is to contact our support team directly. They can verify the exact part for your model and assist with availability or warranty options. You can reach them at 1‑855‑427‑5127, Monday–Friday from 9 AM–9 PM ET or Saturday from 9 AM–6 PM ET.
Sorry, there was a problem. Please try again later.