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Questions & Answers

Your price for this item is $899.99
Page Showing 1-20 of 22 questions
  • QuestionHow does the robot vacuum handle obstacles?

    • Answer With NeverStuck Technology, the robot lifts itself over obstacles and across thresholds and thick carpets to avoid getting stuck.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this robot vacuum have smart features?

    • Answer Yes, you can control the robot vacuum with the app, set schedules, clean on demand, and target clean specific areas.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat comes with the Shark PowerDetect NeverTouch?

    • Answer It includes the PowerDetect Robot, NeverTouch Base, 1 Odor Neutralizer Technology Cartridge, 2 Antimicrobial Mopping Pads, 2 Side Brushes, and 1 12 oz. bottle of Shark Multi-Surface Cleaner.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Shark robot vacuum handle pet allergens?

    • Answer The NeverTouch Pro Base captures and traps 99.97% of pet allergens and dust, and Odor Neutralizer Technology traps odors for a fresher smelling home.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the capacity of the dust bin?

    • Answer The Shark PowerDetect NeverTouch has a dust bin capacity of 0.08 gallons.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhy is this robot vacuum good for edge cleaning?

    • Answer When vacuuming, EdgeDetect blasts air to push debris from edges into the robot’s cleaning path. While mopping, it extends the pad up to an inch to for edge-to-edge mop cleaning.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo you have to use distilled or filtered water in the base tank, or is tap water ok?

    Asked by KC.

    • Answer Tap water is fine for the PowerDetect base tank. Distilled or filtered water is optional, not required.

      Answered by SharkNinja Product Expert

  • Questioncan this robotic vacuum detect pet messes and avoid spreading them all over? talking about wet vomit and poop. Had to throw away older models

    Asked by AtlSuizo.

    • Answer Your robot will avoid some common household items, such as socks, shirts, and cables, but it was not designed to detect pet messes and avoid them. For best performance and coverage, remove any objects smaller than 4.5" tall.

      Answered by SharkNinja Product Expert

  • QuestionWill it transition from hardwood to carpet and not try and mop carpet?

    Asked by Mike.

    • Answer Yes, the Shark PowerDetect Robot is designed to transition from hardwood to carpet. When mopping, it automatically lifts the mopping pad over carpets to prevent wet messes, so it won’t try to mop your carpet.

      Answered by SharkNinja Product Expert

  • QuestionDoes it need to be connected to a water source to auto refill or how does that happen?

    Asked by Jyde.

    • Answer No. You fill the clear tank in the front with Shark cleaning solution (12 ounces) and the rest with water. The machine then gets its mopping liquid out of the tank at the base station as needed. It knows when it needs to go back for a refill.

      Answered by Turisdad

  • QuestionWhat is the actual robot size, not the base?

    Asked by Sabrina.

    • Answer 13 1/2" diameter. Approximately 3 1/2" tall.

      Answered by Turisdad

  • QuestionDoes it clean carpets?

    Asked by Ann.

    • Answer Hi Ann. Yes, the PowerDetect 2-in-1 Robot Vacuum and Mop is designed to clean carpets. It features NeverStuck Technology, which allows the robot to lift itself over obstacles and across thresholds and thick carpets to avoid getting stuck. Additionally, when mopping, it automatically lifts the pad over carpets to prevent wet messes, ensuring safe and effective cleaning across all floor types.

      Answered by SharkNinja Product Expert

  • QuestionHow many square feet does the shark do before recharging

    Asked by Anonymous.

    • Answer The exact square footage cleaned on a single, continuous charge can vary based on floor plan, obstacles, and the selected power mode.

      Answered by SharkNinja Product Expert

  • Questioncan you set it to vacuum only and not wash?

    Asked by Vacuum.

    • Answer Yes there are three modes: vacuum only, mop only, or both.

      Answered by Nathaniel

  • QuestionDoes this model work with Alexa?

    Asked by MaryS.

    • Answer Yes, the Shark Robot RV2820YE is compatible with Amazon Alexa.

      Answered by SharkNinja Product Expert

  • QuestionHow much is the power detect Pro?

    Asked by claseldy1.

    • Answer Hi there. The model number for the Shark PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro is RV2820ZE. For the most accurate and up-to-date pricing, we recommend checking both the Shark website and Best Buy, as promotional offers may vary.

      Answered by SharkNinja Product Expert

  • QuestionWhere do I empty the dirty water

    Asked by Sherlock.

    • Answer Hi Sherlock, to empty the dirty water from the Shark (RV2820YE), simply allow the robot to return to its NeverTouch™ base. It will automatically dispose of debris and refill the water tank, so you won’t need to empty it manually. For helpful video guides, you can visit Shark Clean's official support site or check their YouTube channel for step-by-step instructions.

      Answered by SharkNinja Product Expert

  • QuestionWhat is the difference between the Power Detect Never Touch Combo and the Power Detect Never Touch Combo Pro? What added features are on the Pro?

    Asked by 2dogmom.

    • Answer The key difference between the PowerDetect RV2820YE and the RV2820ZE with NeverTouch Pro Base is the capability of their mop-cleaning base stations. The RV2820ZE (“Pro” model) features a more advanced base that washes and dries the mopping pad, while the RV2820YE's standard base only dries the pad.

      Answered by SharkNinja Product Expert

  • QuestionDo we need to use the shark mopping solution only? Can we use our own disinfectant solution for floors?

    Asked by YLA.

    • Answer The product is designed to be used only with the Shark® Multi-Surface Cleaner Starter 12 oz Bottle.

      Answered by SharkNinja Product Expert

  • QuestionDoes it vacuum carpets?

    Asked by AnuragS.

    • Answer Yes, this unit will vacuum carpets.

      Answered by SharkNinja Product Expert