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Make sure its truly clean i had something similar happen to me recently because my husband vaccumed moist dirt. Its a very good vaccum but if you don't make sure to clean the hose, the roller and the canister properly it will not work to its potential. Make sure theres nothing stuck on the rollers or the hose behind the rollers. Mine ended up having dry dirt stuck and it would only suction at around 40% once i cleaned it it was good as new.
Sorry, there was a problem. Please try again later.Hello Winnie, We are sorry to hear that you are experiencing a difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
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