“Hello, the roller stopped spinning, how do I get the cover off??? Been trying but seems impossible.”

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• If you see any hair wrapped around the self-cleaning brushroll, continue cleaning using the Setting II (Carpet) on bare-floor surfaces to allow the hair to make its way to the dust cup. If some fibers or string remain wrapped around the brushroll after continued use, carefully cut them away with scissors and remove from the brushroll. Clear away any debris from the airways in the floor nozzle. Note: Do not vacuum wet messes.

  Answered by SharkNinja Product Expert 2 years ago

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