Questions & Answers

Q: QuestionHow does the Odor Neutralizer Technology work?

• A:Answer The Odor Neutralizer Technology guards against bad odors inside the vacuum to keep your home smelling fresh.

Q: QuestionWhat is the capacity of the dust cup?

• A:Answer This vacuum has a 3XL capacity dust cup for longer cleaning sessions.

Q: QuestionHow long is the hose on this vacuum?

• A:Answer The hose extends to provide up to 12 feet of total reach.

Q: QuestionDoes this Shark vacuum come with a warranty?

• A:Answer Yes, this vacuum comes with a 5-year limited warranty.

Q: QuestionIs it self propelled?Do I have to buy bags?

Asked 2 years ago by Smitty.

• A:Answer It is not self propelled, though some higher-end Shark models are. No bags are necessary.

  Answered 2 years ago by GlennaWVerified Purchase

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Q: QuestionAre you able to vacuum with or without using the odor cartridge?

Asked 2 years ago by Justasking.

• A:Answer We would like to let you know that you can use this vacuum without the odor cartridge. You just have to be sure that the dial is installed.

  Answered 2 years ago by Shark Support Team

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Q: QuestionDo attachments from other Shark vacuums fit? Examples: pet vacuum brush, mattress attachment

Asked 2 years ago by Mimi.

• A:Answer No! Really sad they can’t figure this out. Interchangeable attachments would be a great attribute to these vacuums.

  Answered 2 years ago by LCNIELSEN70Verified Purchase

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Q: QuestionDoes this model have a light?

Asked 2 years ago by Sam.

• A:Answer Yes

  Answered 1 year ago by BurnetteRVerified Purchase

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Q: QuestionDoes it work on high carpet?

Asked 3 months ago by Sue.

• A:Answer It has a feature for carpets so yes

  Answered 2 months ago by JGarcia365Verified Purchase

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Q: QuestionDoes the roller spin when the extendable hose is in use? I also want the use this to vacuum out my car in the driveway and wouldn’t want the roller to get damaged on the concrete driveway.

Asked 3 months ago by CarCurious.

• A:Answer Nope, the rollers turn off when the vacuum is in an upright position.

  Answered 3 months ago by akurtVerified Purchase

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Q: QuestionIs it easy to use on thick carpet.

Asked 5 months ago by Lind.

• A:Answer So far I've had no problems, though the carpet we have is old now.

  Answered 5 months ago by JD401Verified Purchase

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Q: QuestionDoes this vacuum up long human hair

Asked 5 months ago by Joolie.

• A:Answer I have long hair and I haven't had any problems getting it off the floor. I also haven't yet found any wrapped around the roller either.

  Answered 5 months ago by DaniTheMadMakerQueenVerified Purchase

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Q: QuestionIs this shark model or any other shark model light weight?

Asked 6 months ago by ohno.

• A:Answer Yes, definitely lightweight for a vacuum that does a really thorough job on carpet and bare floors both.

  Answered 4 months ago by ThanksVerified Purchase

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Q: QuestionCan the Shark UV900 vacuum be used on laminate floors

Asked 6 months ago by Ran.

• A:Answer Works great on mine!

  Answered 1 month ago by MikeCVerified Purchase

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Q: QuestionI bought mine in 2023 and it keeps plugging up enough to stop rotation. We have taken it apart 3 times. With the warranty, can you help this situation?

Asked 8 months ago by Bren.

• A:Answer We recommend you to reach out to our team by phone at 1-855-427-5127, we'd be happy to help you to get this sorted.

  Answered 8 months ago by SharkNinja Product Expert

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Q: QuestionDoes the container lift away so you can vacuum under furniture?

Asked 9 months ago by Sheila.

• A:Answer Yes

  Answered 5 months ago by Jess49Verified Purchase

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Q: QuestionWhy did the suctioning stop after six weeks? The extension isn't suctioning and the vacuum isn't as it was when I first purchased.

Asked 9 months ago by Anonymous.

• A:Answer I'm guessing you either have clogged filters or a clog in the machine. I haven't had to unclog mine yet BUT the manual does show where to look.

  Answered 5 months ago by JD401Verified Purchase

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Q: QuestionAre there replacement hose available for this product

Asked 10 months ago by lovethevacuumbutthehose.

• A:Answer We confirm that the handle and hose is available for purchase in this Shark upright vacuum. Please contact us at 1-855-427-5127, so we can assist you with this.

  Answered 10 months ago by SharkNinja Product Expert

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Q: QuestionJust bought Shark rotator with power fins sweeper upright vacuum zu100 series. How can I use the sweeper to clean under beds and lower to floor furniture. The canister gets in the way

Asked 11 months ago by Mildred.

• A:Answer It is recommended to use the lift away function. The handle with the wand will be free in order to clean under beds and furniture.

  Answered 11 months ago by SharkNinja Product Expert

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