A:AnswerWe confirm that the handle and hose is available for purchase in this Shark upright vacuum. Please contact us at 1-855-427-5127, so we can assist you with this.
A:AnswerNo, the brushroll of the Shark - Rotator does not come out. You can see how to clean the brushroll area on page 7 of the user guide here: https://support.sharkclean.com/hc/en-us/article_attachments/7570552594076
A:AnswerYes, this vacuum does feature swivel steering. This allows for smooth maneuvering around furniture, tight corners, and other obstacles, making it easier to clean in hard-to-reach areas.
A:AnswerThe brush roll cannot be completely turned off. However, when you select the hard floor mode, the brush roll will spin at a slower speed to help protect your hard floors while still providing effective cleaning.
A:AnswerIf you see any hair wrapped around the self-cleaning brushroll, continue cleaning using the Setting II (Carpet) on bare-floor surfaces to allow the hair to make its way to the dust cup.
If some fibers or string remain wrapped around the brushroll after continued use, carefully cut them away with scissors and remove from the brushroll. Clear away any debris from the airways in the floor nozzle.
Note: Do not vacuum wet messes.
A:AnswerWe would like to let you know that you can purchase the filters for this unit by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
