“The Magnet to charge the mop broken off therefore it's not charging? I've only had these thing a short time how do I get a replace charging cord, credit or replacement mop? See attached picture.”
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it depends on how long you have it? Where you got it? can't see picture
Sorry, there was a problem. Please try again later.My vacmop pro charger fell apart not once but twice. I am not rough on my belongings at all. I always take special care of all my things. I even clean the inside and outside of my dyson, shop vac and shark vacuums...I am a tad OCD about the care and cleanliness my things. The wires inside the charger were not soldered well so my husband soldered it back together. I was pleased I have such a handy man in my life. Anyways, that fix was short lived as it fell apart again where the cord meets the round magnet part. I googled to see if other people were having issues with their charger falling apart as well....low and behold, I am not alone....There were many people complaining about their charger falling apart shortly after their purchase. Mine has been out of commission for over 6 months as i have yet to buy a new charger. Shark - You neec to do better!
Sorry, there was a problem. Please try again later.We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Sorry, there was a problem. Please try again later.I would either contact Bestbuy if it's new or contact shark directly. Shark makes a lot of products I am sure they should have good customer support.
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