A:AnswerWe would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.
A:AnswerWe would like to let you know that you can purchase a new charger for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe would like to let you know that the map would need to be deleted and recreated if the dock has been moved, as the robot would still go to the old spot to dock.
A:AnswerWe are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe would like to let you know that when using the Vacmop for vacuuming or mopping the pad needs to be on the unit. The dirt chamber is located in the pad.
A:AnswerHi, I would try another outlet first and if that doesn't work I would contact Shark. There's a 1 year manufacturers warranty on it. Or if you bought the Best Buy extended warranty, I'd just take it back to the store. Best buy is great about returning a product with a receipt.
A:AnswerHi, if your asking if you can use it on carpets, the answer is no. I use mine everyday on tile, wood, and linoleum floors. The suction is Unbelievable and really gets the dust and dog hair up! We live in the country and have lots of dust and animals and it's a Godsend!
A:AnswerHi, I'm not really sure about that. The particles could have gone into the motor. Is it running ok? If not I would contact Shark customer service and ask them. Sorry I couldn't help you more on this but good luck !
