A:AnswerHello, the deflector does not come with the microwave drawer. The deflector vent kit is an optional accessory that can be purchased separately.
A:AnswerHello Bob, the vent is located under the microwave drawer and must not be blocked. During microwaving, steam may come from the left side lower vent (when facing the product).
A:AnswerHello, we are very sorry for the inconvenience this has caused you. Please email us at [email protected] so that we can advise. Please include the model, serial and manufacture date of the unit.
A:AnswerHello, if you are not doing a regular installation and the unit is being installed flush, a flush mount kit is required. This is used to prevent cabinets from being damaged.
A:AnswerHello, the outside dimensions for both units varies. The outside dimensions for the SMD2470ASY is 23 7/8" x 15 7/8" x 23 1/64" (wxhxd) and the outside dimensions for the KB6524PSY is 23 7/8" x 15" x 26 3/16" (wxhxd).
A:AnswerHello Ed, we do not make Trim Kits for Microwave Drawers. We suggest that you consult with an installer for them to make a custom made cabinet for this model.
A:AnswerHello, we have two types of Microwaves, we have the 24" Drawer which has dimensions width 23 7/8” x height 15 7/8” x depth 23 1/64” and the 30" Drawer width 30” x height 15 7/8” x depth 23 1/64”.
A:AnswerHello, the drawer can be replaced, however, we do not recommend self servicing. We apologize for the inconvenience. If you have not yet gotten a resolution kindly contact us at [email protected] and include the case number 9482541.
A:AnswerHello, thank you for your question. We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at [email protected] or call us at 1-800-237-4277.
