Questions & Answers

Q: QuestionIs there a rotating tray in the drawer or does the food stay stationary?Is even cooking still achieved if the food does not rotate during cooking?

Asked 10 years ago by tshirt.

This question was asked about the related product: Sharp - 1.2 Cu. Ft. Built-in Microwave Drawer with Sensor Cooking - Stainless Steel

• A:Answer There is no rotating tray. I believe they accomplish the evenness of the heating in other ways now. We have not noticed any hot spots so far. Really nice microwave.

  Answered 9 years ago by MikeVerified Purchase

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Q: QuestionHow to open control panel when the "wave hand" doesn't open it or the push release?

Asked 1 year ago by Anonymous.

• A:Answer Hello, thank you for your question. We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 1-800-237-4277.

  Answered 1 year ago by Sharp Advisor

  
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Q: QuestionHas Sharp redesigned the drawer microwave or is it the same design that was part of the class action lawsuit?

Asked 5 years ago by Anonymous.

• A:Answer Hello, we are happy to help with this inquiry. Please email us at onlinesupport@sharpsec.com so we may advise you of this. Refer case number 9420751.

  Answered 5 years ago by Sharp Advisor

  
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Q: QuestionIs it possible to turn off the beeps? It appears that the manual provides instructions on this, but I want to know, has anyone successfully turned off the beeps? Thanks!

Asked 5 years ago by jlmlc.

• A:Answer Hello, the audible signals on this unit can be muted.

  Answered 5 years ago by Sharp Advisor

  
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Q: QuestionIt seems it would be hard to reach inside to clean the microwave. Can the door be removed to give better access to clean the rear and ceiling of the microwave?

Asked 6 years ago by CKAU.

• A:Answer Hello, the door of the unit should not be removed to clean the unit. To clean the unit you may use a lint free cloth with a non abrasive cleaner to thoroughly wipe the surface of the unit.

  Answered 6 years ago by Sharp Advisor

  
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Q: QuestionWhat’s the difference between sharp model SMD2470AS and model SMD2470AS

Asked 6 years ago by Anonymous.

• A:Answer Hello, both models are the same.

  Answered 6 years ago by Sharp Advisor

  
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Q: QuestionIs the black stainless a matte or shiny finish? I am trying to match with Bosch black stainless appliances. REF: Sharp - 24" 1.2 Cu. Ft. Built-In Microwave Drawer - Black Stainless Steel Model: SMD2470AHSKU: 5715800

Asked 6 years ago by Renee.

• A:Answer Hello Renee, this is a matte finish.

  Answered 6 years ago by Sharp Advisor

  
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Q: QuestionIs there any way to get the screen cover off? A little bug got in there some how and as I was pushing the button I squished it. How can I fix this.

Asked 6 years ago by Jay.

• A:Answer Hello, if the cover has to be removed we recommend that this be done by a servicer. You may contact us via email at onlinesupport@sharpsec.com for further assistance.

  Answered 6 years ago by Sharp Advisor

  
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Q: QuestionAre turntables available for the drawer models?

Asked 6 years ago by JimW.

• A:Answer NO

  Answered 5 years ago by Ashhegde

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Q: QuestionQuestion Sharp 1.2 cf drawer undercounter microwave. Outside insert dimensions in our cabinet = 27w x 16h, Counter depth 23.5. Will the 24” or 30” fit? Is it measured on a diagonal like a TV? Do you have an insert to make it fit built in cabinet opening

Asked 6 years ago by measurements.

This question was asked about the related product: Sharp - 1.2 Cu. Ft. Built-in Microwave Drawer with Sensor Cooking - Stainless Steel

• A:Answer Hello, the product dimensions for the SMD3070AS unit is 30” x 15 7/8” x 23 1/64” (w x h x d). The cutout dimensions are 28 7/16” x 15 9/16” x 23 1/2” (w x h x d). If the space that you have does not meet the dimensions mentioned then the unit will not fit. Another model you may take a look at is the SMD2470AS.

  Answered 6 years ago by Sharp Advisor

  
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Q: QuestionHow do you clean the "ceiling" of the drawer?

Asked 9 years ago by Pooker.

• A:Answer Hello, to clean the interior surfaces, including drawer sealing surfaces, wipe with a soft damp cloth.

  Answered 9 years ago by Sharp Advisor

  
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Q: QuestionIs it possible to install in cabinet with existing electric outlet in center of back wall instead of upper left corner as preferred on installation manual. Do not want to have to relocate outlet if not absolutely necessary

Asked 9 years ago by TomS.

• A:Answer Hello, having the outlet in the upper left corner is the recommended installation method. For any deviations from this, it is recommended that you consult with a installer for the feasibility of your preferred setup.

  Answered 9 years ago by Sharp Advisor

  
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Q: QuestionMy cabinet opening is 27" what size built microwave do I need a 24" or 30"?

Asked 2 years ago by JP.

This question was asked about the related product: Sharp - 1.2 Cu. Ft. Built-in Microwave Drawer with Sensor Cooking - Stainless Steel

• A:Answer Hello, thanks for your question. For you to install any of them you will need to modify the cabinet. We apologize for any inconvenience this might cause. Feel free to contact us for any question or concerns you might have.

  Answered 2 years ago by Sharp Advisor

  
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Q: QuestionIs this model number involved in the class action lawsuit? Has this model been corrected? Is this the latest model? Caught on fire Models: SMD2470AH SMD2470AS SMD3070AS SMD2480CS KN6524PS KB6525PS

Asked 4 years ago by ClassActionLawsuit.

• A:Answer Hello, the most recent model of the SMD2470AS is the SMD2470ASYD. Please note that all our microwave drawers are tested before they leave our facility to ensure that they perform up to standards. If you require product support, you may call us directly at 1-800-237-4277 or email us at onlinesupport@sharpsec.com and reference case number 9438733.

  Answered 4 years ago by Sharp Advisor

  
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Q: QuestionThis microwave has a “virtual carousel.” What does that mean. Since I am assuming there is no turning carousel, how does food cook evenly. Thanks

Asked 6 years ago by P.

• A:Answer Hello, this unit does not use a turntable, reason being, it uses a stirrer technology to evenly dispense the heat throughout the drawer.

  Answered 6 years ago by Sharp Advisor

  
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