A:Answer Thank you for your recent inquiry in regards to the Sharp CD-DH950P Audio System. The resolution of your issue would be better handled by one of our customer service representatives over the phone. Please contact our Customer Assistance Center at 1-800- BE SHARP, 1 (800) 237-4277, Monday-Friday 7:00am-7:00pm and Saturday-Sunday 9:00am-7:00pm CST so we can directly address your inquiry. We are happy to assist.