A:AnswerHello, we are sorry to hear of this issue and would like to look into this further for you. You may contact us at [email protected] so we may do so.
A:AnswerHello, the USB port on this unit only supports smartphones and USB drives. If you wish to connect an external audio device to the unit, this is supported by the AUDIO IN port at the front of the unit using a 3.5 mm jack cable. If you have any questions or concerns, please direct them to [email protected].
A:AnswerHello, the speaker wires are standard length and as such we are not able to make any recommendations in regards to any other wires for the unit. Please accept my sincerest apology for the inconvenience.
A:AnswerHello, we are very sorry to hear this. If you have tried another outlet and the issue remains please reach out to us vie email at [email protected] so we may look into this further.
A:AnswerHello, yes, this unit can be used as a surround sound. You are able to connect an external device to the (audio in) 3.5 mini jack aux port at the front of the unit. When this is done the sound will output through the speakers of this unit.