Questions & Answers

Q: QuestionCan I connect these earbuds to two devices at once?

• A:Answer Yes, you can connect these earbuds to two devices simultaneously.

Q: QuestionCan I connect these earbuds to two devices at once?

• A:Answer Yes, you can connect these earbuds to two devices simultaneously using MultiPoint Pairing.

Q: QuestionWhat is the maximum wireless range of these earbuds?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer The maximum wireless range of these earbuds is 33 feet.

Q: QuestionCan I connect these earbuds to two devices at once?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer Yes, you can connect to two devices simultaneously thanks to MultiPoint Pairing.

Q: QuestionDoes this earbud have fast charging?

• A:Answer Yes, this earbud has fast charging of 10min=2hrs.

Q: QuestionWhat is the maximum wireless range for these earbuds?

• A:Answer The maximum wireless range for these earbuds is 33 feet.

Q: QuestionHow long does it take to fully charge these earbuds?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer It takes one hour to fully charge these earbuds.

Q: QuestionWhat is the charging interface for these earbuds?

• A:Answer The charging interface for these earbuds is USB-C.

Q: QuestionDoes this device have a built in microphone?

• A:Answer Yes, this device has a built-in microphone.

Q: QuestionAre these earbuds water resistant?

• A:Answer Yes, these earbuds are water resistant with an IP54 rating.

Q: QuestionHow much listening time do I get with a quick charge?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer A 10-minute charge will give you 2 hours of listening time.

Q: QuestionHow long does the battery last on these earbuds with the charging case?

• A:Answer The battery lasts up to 40 hours with the charging case.

Q: QuestionAre these earbuds true wireless?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer Yes, these earbuds are true wireless.

Q: QuestionCan I use these earbuds in the rain?

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Pink

• A:Answer Yes, these earbuds can handle light rain because of the IP54 water resistance rating.

Q: QuestionWhat is the microphone quality? Im wanting earbuds on airpods microphone level.

Asked 8 months ago by Allister.

• A:Answer Quality is good. Sound is crisp and clear.

  Answered 7 months ago by RobertaLVerified Purchase

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Q: Questionquestion was how do the open dots do on airplane. not the open fit 2+

Asked 1 week ago by lizard7008.

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Red

• A:Answer Hello- Shokz OpenDots One are a great choice for flights, especially if comfort is a priority. Their lightweight, clip-on, open-ear design means there’s no in-ear pressure, making them ideal for long travel days when traditional earbuds can start to feel uncomfortable. Because they’re open-ear, they don’t fully block out cabin noise like noise-canceling headphones would. However, many customers enjoy this feature, as it allows them to stay aware of announcements and their surroundings. For a quieter experience, they can also be paired with earplugs while still delivering clear audio. If you ever find the volume a bit low, adjusting your phone’s volume limit settings can help maximize sound levels for a better listening experience. Please feel free to reach out if you have any other questions, we’re happy to help you find the perfect fit for your travels!

  Answered 1 week ago by Shokz

  
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Q: QuestionAre they returnable?

Asked 2 weeks ago by Nobody.

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Navy Blue

• A:Answer Hello-Shokz here! Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!

  Answered 1 week ago by Shokz

  
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Q: QuestionHow do these do in airplane? Like trip overseas?

Asked 2 weeks ago by Lizard7008.

This question was asked about the related product: Shokz - OpenDots ONE Open-Ear Clip-On True Wireless Bluetooth Earbuds - Navy Blue

• A:Answer I would not use these for a long trip because they are rather tight on the ear and become too uncomfortable to wear after about an hour.

  Answered 2 days ago by jdcroseVerified Purchase

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Q: QuestionI am deaf in 1 ear. I have awful tinnitus. I need an option for bone conduction for 1 ear. The band that's on the bone conduction headset is too big (even the small size), is uncomfortable & cant be slept in because the band is too stiff. Any options?

Asked 3 weeks ago by Steena.

• A:Answer Hi there- Shokz here! For comfortable, single-ear bone conduction suitable for sleeping, the Shokz OpenFit (or OpenFit 2+) true wireless earbuds are superior to traditional neckband models. They use air conduction to produce bone-conduction-like comfort without a stiff band, fitting over the ear with soft ear hooks. These are not traditional stiff-band headphones. They are true wireless earbuds with soft, ergonomic ear hooks that sit lightly on the ear. They allow you to use only one earbud at a time, making them ideal for managing single-sided deafness and tinnitus comfortably while lying down. Our bone conduction headphones are the OpenRun models, and while they do have a headband, some people with with hearing impairments have found they can hear with vibrations through the inner ear and into the cochlea. Customers who benefit most from our products seem to be those with damaged ear drums, but healthy cochlea. While Shokz has a strong community of individuals that are hard of hearing, as a sport headphones company, we don’t have the expertise to confirm whether our headphones can work for any particular person or medical condition. All Shokz come with a 45-day return window, so if you try a pair and find they do not work well for you, you can return them through our Shokz website. Please reach out if you have any other questions. Thank you!

  Answered 2 weeks ago by Shokz

  
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