Questions & Answers

Q: Questiondo these use bone conduction? I am looking for wireless earbuds that do that. like vibrate on the bone to bypass the eardrum.

Asked 4 months ago by carly.

• A:Answer Hi there- Shokz here! The Shokz OpenDots ONE do not use bone conduction technology. They utilize air conduction technology combined with DirectPitch™ and an open-ear design, according to Shokz. This means sound is delivered to your ears through the air, like traditional headphones, rather than through vibrations on the bones of your skull. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 4 months ago by AfterShokz

  
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Q: QuestionDo others around you hear what you are playing with it being open air? Like if I have on some good music at work, will everyone around hear it too? I want something I can still hear everything around me but listen to music without anyone hearing.

Asked 22 hours ago by Dan.

Q: QuestionHow do you answer a call

Asked 2 weeks ago by Curious.

• A:Answer Hi there- Shokz here! To answer a call on Shokz OpenDots ONE, double-tap the JointArc on either earbud. Alternatively, you can also double-pinch the battery compartment on either earbud to answer the call. The User Manual can be found directly on our Shokz site under the Help Center and shows all of the features and functions of the OpenDots ONE. Please reach out to our Customer Happiness Team if you have any other questions :). Thanks!

  Answered 2 weeks ago by AfterShokz

  
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Q: QuestionDoes anyone in healthcare use these? Could I use a stethoscope without having to take these out?

Asked 1 month ago by Erich.

• A:Answer Hi there- Shokz here! OpenDots ONE are not recommended for use with a traditional stethoscope because their clip-on design means they sit just outside the ear canal, which would interfere with placing the stethoscope's earpieces correctly. Please reach out to our Customer Happiness if you have any other questions. Thank you!

  Answered 1 month ago by AfterShokz

  
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Q: QuestionAre they adjustable?

Asked 1 month ago by Kurlygurl.

• A:Answer One size fits all. They gently gently retract over your outer ear,,cant feel them when wearing

  Answered 1 month ago by DennisB

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Q: QuestionCan I pair this with my computer to use as audio for games

Asked 2 months ago by Lin.

• A:Answer Yes. Via Bluetooth.

  Answered 1 month ago by ChrisCVerified Purchase

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Q: QuestionDo these have volume controls and music controls on the buds themselves?

Asked 2 months ago by Jinx.

• A:Answer Yes and you can customize via the app

  Answered 1 month ago by ChrisC

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Q: QuestionWhen I am running, I hate to hear myself breathing. Would I be able to hear myself breathing with these in?

Asked 3 months ago by Stacy.

• A:Answer No, not if you are listening to something a movie a podcast a song you wouldn’t be able to hear yourself breathe.

  Answered 2 months ago by MONICABVerified Purchase

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Q: QuestionI lost the case, and since it doesn’t have location tracking, I can’t find it. How can I get a replacement case?

Asked 3 months ago by OT.

• A:Answer Hi there- Shokz here! We're very sorry to hear you've lost the charging case. Due to technical issues, we do not currently sell the charging cases separately. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness Team if you have any questions. Thank you!

  Answered 3 months ago by AfterShokz

  
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Q: QuestionFor an incoming call. Do the ear buds announce the name / number?

Asked 5 months ago by Rob.

• A:Answer No

  Answered 1 month ago by ChrisCVerified Purchase

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Q: QuestionDo they get loud when you play music? That’s my problem with all buds and headphones. Sound is Always good and clear,but doesn’t get Loud enough.

Asked 5 months ago by Anonymous.

• A:Answer This is not the style of earbud for you. They are open ear design. I suggest you look for on ear or over ear headphones and not earbud style.

  Answered 1 month ago by ChrisCVerified Purchase

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Q: QuestionI'm curious about the SHOKZ OpenDots ONE phone call performance.

Asked 6 months ago by Anonymous.

• A:Answer My feedback so far is that I can be heard clearly.

  Answered 1 month ago by ChrisCVerified Purchase

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Q: QuestionWill these work with my iPhone 12

Asked 6 months ago by Kandy.

• A:Answer Do you have Bluetooth?

  Answered 1 month ago by ChrisC

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