Questions & Answers

Q: QuestionCan you use the earbuds for phone calls?

• A:Answer These earbuds have a built-in microphone and offer a maximum talk time of 20 hours.

Q: QuestionAre the earbuds water resistant?

• A:Answer The earbuds are water-resistant.

Q: QuestionHow long does it take to fully charge the earbuds?

• A:Answer It takes 1 hour to fully charge the earbuds.

Q: QuestionWhat is the maximum wireless range of the earbuds?

• A:Answer The maximum wireless range of the earbuds is 33 feet.

Q: QuestionWhat are the dimensions of the earbuds?

• A:Answer The product dimensions are 1.71 inches in height, 1.88 inches in width, and 0.67 inches in depth.

Q: QuestionHow do these perform in a noisy environment, such traffic ? Kindest regards, Kelley

Asked 9 months ago by Mom1.

• A:Answer They are not noise canceling. You can get background noise due to them not sealing in your ear. You can hold a conversation with them on with mid volume levels.

  Answered 9 months ago by BWill

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Q: QuestionDoes the app have a device location feature? If I were to lose or misplace the headphones, would I be able to find them using device location.

Asked 9 months ago by JJ.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer No

  Answered 6 months ago by Dreologist

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Q: QuestionDo they go inside the ear or lay outside?

Asked 10 months ago by Peg.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer Lay outside. Fit is good but may take some practice if you wear glasses.

  Answered 8 months ago by GwendolynCVerified Purchase

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Q: QuestionHi, can you answer calls from the earbuds?

Asked 3 months ago by John.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer Hi John- Shokz here! Yes, you can answer calls by double tapping either of the earbuds. We highly recommend downloading the latest firmware version for the best experience with your OpenFit. The app also allows for customizing your listening experience, as well as the touch controls. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 3 months ago by AfterShokz

  
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Q: QuestionCan only the left one be used?

Asked 5 months ago by Deafn1.

• A:Answer Hi there- Shokz here! Yes, one earbud can be used separately from the other. To experience the best sound quality though, we recommend using both when possible. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 5 months ago by AfterShokz

  
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Q: QuestionI lost the charging case can I get a replacement

Asked 15 hours ago by Peanut.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

Q: QuestionDo they have caller iD integrated. If someone is calling, does it say who's calling?

Asked 3 weeks ago by Hector.

• A:Answer Hi Hector- Shokz here! To have calls announced through your OpenFit Air headphones, enable "Announce Calls" or similar settings in your phone's "Phone" app, and ensure your headphones are paired and connected via Bluetooth. For iPhone/iPad (iOS/iPadOS): -Open the "Settings" app. -Tap "Phone". -Tap "Announce Calls". -Toggle the switch to "On". -Choose whether you want calls announced "When Using Headphones" or "When Using Headphones and Car". For Android: -Open the "Phone" app. -Tap the three dots (menu) in the top right corner. -Tap "Settings". -Find the option for "Caller ID announcement" or similar. -Select "Always" or "When using a headset". Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 3 weeks ago by AfterShokz

  
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Q: QuestionIs there a mic in both earbuds?

Asked 1 month ago by Anonymous.

• A:Answer I have used them separately and have had no problem with calls. So, yes.

  Answered 1 month ago by JustJo

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Q: QuestionHow do I replace a lost charging case for my openfit air earbuds?

Asked 2 months ago by Jeritol.

• A:Answer Hi there- Shokz here! We're very sorry to hear this has been your experience. Unfortunately, due to technical reasons, we do not currently sell charging cases separately. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness Team if you'd like a discount toward a new pair, or if you have any questions. Thank you.

  Answered 2 months ago by AfterShokz

  
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Q: QuestionAre these bone conduction or do they use a speaker?

Asked 4 months ago by Charles.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer Speaker.

  Answered 3 months ago by Jason

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Q: QuestionHow do these work for smaller women/smaller ears and/or teens?

Asked 4 months ago by BeccaMomOf4.

• A:Answer I have smaller ears. Since they go over the top of your hear and rest inside the curve of your ear and not in your ear they work great! Just know the controls on them are not the best.

  Answered 1 month ago by JustJo

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Q: QuestionThe ear buds are compatible with iPhone twelve. Correct?

Asked 5 months ago by PlayerJ.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Stone Blue

• A:Answer I am using mine with iPhone 11

  Answered 5 months ago by KariA

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Q: QuestionDoes the case allow wireless charging?

Asked 7 months ago by Faisal.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer yes

  Answered 1 month ago by JustJoVerified Purchase

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Q: QuestionHow would you rate sound quality and loudness? And bass response? I know the response will not necessarily be objective, but I’m having a hard time replacing a really great pair of Plantonics earbuds that stopped syncing to Bluetooth.

Asked 8 months ago by geneh.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer I never have an issue connecting to Bluetooth and it’s easy to switch to tv or another phone or computer. Sound is great but bass on the ear bone is never going to be as good as a quality set of fully cupped headphones, especially if you want noise cancelling. You’ll need to move up to $300-$500 Bose or Sonos. Unfortunately I won’t travel with high end as they are too bulky to travel and Skulz fit in my pockets or side pocket on my computer bag. I travel regularly and light so won’t carry bulky items. Great sound is usually bulky. With Best Buy, just buy their tech package and you get extra time to return them if it’s not for you!

  Answered 3 months ago by OGNetworkGuruVerified Purchase

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Q: Questionis it waterproof

Asked 8 months ago by pupwitch.

This question was asked about the related product: Shokz - OpenFit Air Open-Ear True Wireless Earbuds - Black

• A:Answer Only the earbuds with IP54.

  Answered 3 months ago by Jason

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