Questions & Answers
- Model:
- T910-ST-BG-US
- |
- SKU:
- 12374501
Q: QuestionHow are they with glasses and traditional hearing aids?
Asked by Jason.
- A:Answer I wear glasses. No problem. As I said, I forget I have them on. I also gave a set to my girlfriend (who loses earbuds often). She lives them.
Answered by Anonymous
Q: QuestionCan you use just one side at a time?
Asked by Rays.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Yes
Answered by Anonymous
Q: QuestionIf you lose 1 earbud can you purchase a replacement one?
Asked by seenalasee.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hello- Shokz here! Due to technical issues, we are unable to replace one earbud at this time. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionAre these suitable for side sleepers (ie, comfortable, stay in place)
Asked by Tony.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Not really. They only sit lightly on the ear and a good toss or turn will dislodge them.
Answered by Anonymous
Q: QuestionHow long does the charge last?
Asked by Ariel.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer About 8 hrs
Answered by Anonymous
Q: QuestionDo these stay on when you run or exercise in them? Will sweat impact functionality?
Asked by Deezy85.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer I’m running all the time at work in and out of the truck as a delivery driver and I’ve never had em fall out, wore em in the rain too and so far so good
Answered by XarielB
Q: QuestionCan these be connected to the Smart TV as well
Asked by Peggy.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Yes! I have them connected to my Roku TV
Answered by FtLaude
Q: QuestionHow is the microphone for business phone and zoom calls?
Asked by Pete.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer I heard my own recording from the earphones and noticed a little portion of voice getting robotized. Thats when the call quality is dropping and signal issues I believe. They are yet to be tested on wifi calling. If its a crowded environment, it fails drastically.
Answered by Rummy
Q: QuestionWill these announce text messages to me and read those messages?
Asked by KJ.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi there- Shokz here! The Shokz OpenFit headphones do not natively announce or automatically read incoming text messages aloud by themselves. However, you can use your phone's voice assistant (Siri or Google Assistant) by holding the touch area for 2–3 seconds to ask, "Read my last message". Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionAre they noises cancelling
Asked by Anonymous.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer No, they allow environmental sounds through. Almost a feature if they are worn when running or cycling
Answered by KenB
Q: QuestionWhat’s the warranty on this ear buds?
Asked by Anonymous.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi there- Shokz here! We have a two-year warranty on all Shokz. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Answered by Shokz
Q: QuestionHow do I connect earbudx to my phone
Asked by Reyes4547.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi there- Shokz here! When using for the first time: Open the charging case to immediately enter Bluetooth pairing mode, with the indicator lights in the case flashing orange and green. For subsequent pairings: 1. Place both earbuds into the charging case; 2. Press and hold the touch area of the earbuds with two fingers simultaneously until the indicator lights flash orange and green, which indicates the earbuds have en- tered pairing mode; 3. Enable the Bluetooth function and select "OpenFit by Shokz." The device will display the successful pairing when complete. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz
Q: QuestionThese are hearing aides?
Asked by Peggy.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi Peggy- Shokz here! Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz
Q: QuestionCan you initiate voice assistant on earbuds?
Asked by Nice2be.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hello- Shokz here! Yes, the OpenFit can be used with voice assistant. To customize the touch controls please use the Shokz app to activate this feature; by default, it's not set to voice assistant, and you can usually access it by pressing and holding the touch area on the earbuds to activate it. You can also adjust your phone's accessibility settings to set up "Hey Siri" or "Hey Google". Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionCan I initiate a phone call using these earbuds and if so,how?
Asked by Deacon.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi there- Shokz here! To initiate a phone call using these earbuds, it is required to update the phone settings to allow voice commands or voice calling features. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz
Q: QuestionDo theses have low latency or latency adjustment. I have yet to find open ear that will sync with TV and have returned several that claim low latency. Is the codec aptX or AAC?
Asked by Carl.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer They latency is low depending on the Bluetooth version of your TV I have a Samsung TV and it's almost not noticeable.
Answered by Cybdiver
Q: QuestionAre these compatible with a Galaxy S15 smart phone?
Asked by Dixie.
- A:Answer Hi there- Shokz here! Yes, the OpenFit is compatible with most Bluetooth devices, including the Galaxy S15. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionAfter fully charging one earbud stays at 100% charge and one earbud quickly drops to 90% charge. Is the 90% earbud defective?
Asked by OscarM.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi John - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Answered by Shokz
Q: QuestionCan I use these with I phone 16 pro max
Asked by Anonymous.
- A:Answer Hello- Shokz here! Yes, the OpenFit does work with the iPhone 16 pro max and most Bluetooth compatible devices. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionWhat does true wireless mean
Asked by Chico.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Black
- A:Answer Hi there- Shokz here! True wireless is a technology that allows audio devices to connect to other devices without the need for cables. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
Answered by Shokz
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