Questions & Answers

Q: QuestionCan these be used with glasses? They seem clunkier than the memory wire in-ear set I currently use. I wear glasses 100% and sunglasses over them when driving.

Asked 3 years ago by Patchouli.

• A:Answer I wear them all the time with my glasses, no problem

  Answered 3 years ago by Anonymous

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Q: QuestionCan these be used as a hearing aid?

Asked 3 years ago by Dave.

• A:Answer I have inner ear damage, but the nerves are still intact. These work by bone conduction and if you were to make your phone a microphone I don’t see why they would not

  Answered 2 years ago by BigdawgpcVerified Purchase

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Q: QuestionI’m wondering if the sound is loud enough for others to hear? For example if I’m listening to music at a medium level in a museum, will it disturb the other people?

Asked 2 years ago by CanOthersHearIt.

• A:Answer If a person is within 2 feet of you or closer, they might vaguely hear some very very light sounds coming from the Shokz, but they would have to have very good hearing to accomplish that, especially if the volume is in the medium range.

  Answered 2 years ago by JermVerified Purchase

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Q: QuestionI suffer from chronic migraines, though I take a preventive medication. Since these use bone conduction are they likely to cause migraines? Thank you

Asked 2 years ago by BrendaP.

This question was asked about the related product: Shokz - OpenMove Bone Conduction Open Ear Lifestyle/Sport Headphones - White

• A:Answer I haven't had any issues with my headaches. But they have improved my tinnitus

  Answered 1 year ago by Mommabear

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Q: QuestionDoes it come in sizes. Will it fit a small head?

Asked 2 years ago by Shar.

• A:Answer Yes they do. If you go there their website they have a diagram and instructions on how to measure your head so you know which size to get. It's easier measuring if you have another person help. It only takes 5-10 seconds.

  Answered 2 years ago by JermVerified Purchase

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Q: QuestionCan these be wore under a bike helmet ?

Asked 2 years ago by PeterB.

• A:Answer Yes. The band drops down to your neckline, below the helmet. You also don’t get the wind distortion usually associated with regular headphones, because of the unique design

  Answered 2 years ago by JabroVerified Purchase

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Q: QuestionCan these be used with a PS5? I know PS5 allows Bluetooth connection to non Sony headsets with use of a USB - Bluetooth receiver/dongle. Is there a specific one I need to buy to connect my OpenMove to PS5?

Asked 3 months ago by ASay.

• A:Answer Hello- Shokz here! Yes these will technically pair with gaming systems (i.e., PlayStation, Xbox, etc.) but we don’t recommend it because the lag is significant and would impact gameplay, overall. And The PS5 does not support direct pairing with other Bluetooth headphones for audio output. To enable the connection, you need to use a compatible Bluetooth adapter, and plug the adapter into the PS5's USB port. But it should work for any Shokz models, better with the OpenComm2. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 3 months ago by AfterShokz

  
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Q: QuestionCan these be worn swimming laps?

Asked 2 years ago by NL.

• A:Answer No. You have to purchase the waterproof model

  Answered 2 years ago by JabroVerified Purchase

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Q: QuestionDo these headphones contain magnets in them? If they do, are the magnets as strong as an IPad magnet? My son has a VP shunt that cannot be in close proximity with a magnet or it will change the setting.

Asked 2 years ago by Steph.

• A:Answer Yes, the part of the buds that contain the speakers has a magnet built in strong enough to help keep the buds touching when not worn (good for keeping it from getting tangled in a backpack for example) You should reach out to your son's Neurosurgical team so they can check with the device manufacturer on this; due to the nature of how headphones work most audio devices contain magnets, it is just a question of how far the magnet is from the skin and the exact position of the VP shunt. (this is not medical advice, just confirming that there does seem to be a moderately strong magnet in these earbuds and encouraging you to discuss with your son's provider team)

  Answered 2 years ago by Myoglobin

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Q: QuestionHow is the EMFs on the device?

Asked 4 months ago by Ingridc.

• A:Answer Hi there- Shokz here! Most wearable devices include low-powered radiofrequency (RF) transmitters to enable them to communicate with other devices nearby. To be sold in the United States, all such devices must meet Federal Communications Commission (FCC) limits for human exposure to RF radiation. Wearable devices expose the user to lower amounts of RF radiation compared to exposure limits. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 4 months ago by AfterShokz

  
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Q: Questionwhy this useless device does not connect to an different phones or laptops

Asked 8 months ago by VeronicaR.

• A:Answer Connects great for me. Sorry you’re having trouble.

  Answered 3 months ago by Rcoffey2005Verified Purchase

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Q: QuestionCan you use this for a SAMSUNG UHD TV Series 7. My dad is hard of hearing, but mom is not. I'm looking for something for my dad to use and still use the TV speakers for my mom.

Asked 8 months ago by Anonymous.

• A:Answer Hi there- Shokz here! The OpenMove can be used with most Bluetooth compatible devices. However, we are not sure if the TV allows for both headphones and the TV speakers to work at the same time. We kindly ask that you look into the TV model to see if that is possible. Please reach out to our Customer Happiness Team if you have any other questions regarding your Shokz. Thanks!

  Answered 8 months ago by AfterShokz

  
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Q: QuestionAre these strictly Bluetooth or can you also download and play MP3

Asked 1 year ago by Bricktop.

• A:Answer Strictly Bluetooth.

  Answered 1 year ago by NickyZ

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Q: QuestionDo they have a mute button?

Asked 1 year ago by MSIMonitor.

• A:Answer No, just play, pause & skip combo button and a volume rocker/power button.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes the piece that goes around the back of the neck vibrate if you get an incoming phone call while paired to your iphone.

Asked 1 year ago by Kimbo.

• A:Answer I don't think so - I get the call on my apple watch and have to change the call to my earphones

  Answered 1 year ago by MarcyP

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Q: QuestionCan this be paired with the panisonic phone that has Bluetooth capabilities?

Asked 1 year ago by DonnaG.

• A:Answer Yes

  Answered 1 year ago by NickyZ

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Q: QuestionCan I buy just a charger? Lost min

Asked 1 year ago by Mickfireman.

• A:Answer YES - Standard charger

  Answered 1 year ago by MarcyP

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Q: Questioncan I get alexa on these?

Asked 1 year ago by ROBERT.

• A:Answer Hello- Shokz here! While you can't put Alexa onto the headphones, you can connect with most Bluetooth compatible devices. Some settings may need to be adjusted on the device being used to allow a voice activation with the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionAny problems linking the waterproof version with an iphone 12?

Asked 1 year ago by ag.

• A:Answer Hi there- Shokz here! There should be no issues connecting the OpenMove with an iPhone 12. Please reach out to our Customer Happiness Team or visit our Shokz website for assistance with connecting your device! Thanks.

  Answered 1 year ago by AfterShokz

  
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Q: QuestionCan I connect these to my Playstation 4 gaming platform?

Asked 1 year ago by Mickey.

• A:Answer Maybe for team speak but i wouldn't recommend for gaming

  Answered 1 year ago by RyuseiVerified Purchase

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