Questions & Answers

Q: QuestionWhat is the maximum wireless range?

• A:Answer The maximum wireless range is 33 feet.

Q: QuestionIs a carrying case included?

• A:Answer The headphones come with a carrying case.

Q: QuestionWhat type of charging interface does the headphones use?

• A:Answer The charging interface for the OpenRun Pro 2 Mini headphones is USB-C.

Q: QuestionCan the headphones be used for calls?

• A:Answer These headphones have a built-in microphone.

Q: QuestionWhat are the dimensions of the headphones?

• A:Answer The headphones have a product depth of 4.53 inches, a height of 1.78 inches, and a width of 3.78 inches.

Q: QuestionI cant connect to bluetooth with my new iphone 17 pro, i cant find it on bluetooth? Whats the name in bluetooth Mvh Roger

Asked 1 day ago by Roger.

This question was asked about the related product: Shokz - OpenRun Pro 2 Mini Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange

• A:Answer iPhone 15 Pro Max, in case it makes a difference. Once I'd paired the headset with the phone, it shows up as "OpenRun Pro 2 by Shokz" If you haven't paired it, try this first: https://uk.help.shokz.com/s/article/How-do-I-pair-OpenRun-Pro-2-with-my-device

  Answered 1 day ago by Anonymous

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Q: QuestionAre they returnable?

Asked 1 month ago by Ns304.

This question was asked about the related product: Shokz - OpenRun Pro 2 Mini Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Sky Blue

• A:Answer Yes

  Answered 1 week ago by DavidL

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Q: QuestionThe difference between mini and regular pro 2

Asked 2 months ago by DROCK.

• A:Answer I cannot speak from experience. My understanding is that the tech is the same, but the headband is smaller. Look here for some guidelines to help you decide: https://uk.shokz.com/blogs/news/openrun-vs-openrun-mini-find-your-perfect-fit

  Answered 1 day ago by AnonymousVerified Purchase

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Q: Questionadjustable headband

Asked 4 months ago by Anonymous.

• A:Answer Hi there- Shokz here! We do not have an adjustable headband. However, the OpenRun Pro 2 comes in a Mini and Standard size. The size difference between the standard and the mini is 0.83". Having at least a 1-inch gap between your head and the headband is normal. Some customers find that the Mini provides a more snug fit and less stress on the back of the ears. Our OpenFit models have no headband at all. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 1 month ago by Shokz

  
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Q: QuestionHas anyone tried these with sunglasses or regular glasses? Seems to me that these would interfere with the arms.

Asked 7 months ago by Matt.

• A:Answer Works with all glasses. Put them on first, then glasses on second

  Answered 5 months ago by JakeVerified Purchase

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Q: Questionthe product manufacturer warrantee isn't poster. please provide

Asked 8 months ago by JohnT.

• A:Answer Hi John- Shokz here! We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

  Answered 1 month ago by Shokz

  
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Q: QuestionAre these comfortable if you wear glasses?

Asked 10 months ago by Anonymous.

• A:Answer Hi there- Shokz here! Yes, the open-ear design of the OpenRun Pro 2, allows for a comfortable fit even when wearing glasses. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 month ago by Shokz

  
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Q: QuestionThere is a lag between my Android tablet and my Shokz OpenRun Pro 2 mini headset. How do I resolve this?

Asked 10 months ago by Nancy.

• A:Answer Hi there- Shokz here! We're sorry to hear this has been your experience. To fix audio lag between your Shokz OpenRun Pro 2 mini and your Android tablet, try resetting the headphones, updating their firmware, and ensuring your tablet's Bluetooth settings are optimized. Additionally, make sure the Bluetooth version of your tablet and headphones are compatible, preferably Bluetooth 5.0 or higher. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 1 month ago by Shokz

  
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Q: QuestionWill these headphones work with a tv.?

Asked 1 year ago by Anonymous.

• A:Answer Hi there- Shokz here! The OpenRun Pro 2 should work with most Bluetooth compatible devices :) Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 1 month ago by Shokz

  
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Q: QuestionWhat is the difference between the OpenRun Pro 2 Minis Bone Conduction and the regular ones?

Asked 1 year ago by RevNav.

• A:Answer The pro 2 have dual drivers so instead of getting flat mids and highs, the 2nd driver gives you bass. And the assist from the speakers helps depending the audio quality.

  Answered 1 year ago by GavinKVerified Purchase

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Q: QuestionThe open pro mini lists noise canceling and dual noice canceling microphones on its specs. The pro 2 does not. Are these features not on the pro 2?

Asked 1 year ago by Hailstorm.

• A:Answer Yes, The Shokz OpenRun Pro 2 does have a Dual noise-canceling microphone with AI noise reduction and wind resistance. the "AI noise reduction" is similar to all other AI-based terms these days, just a marketing term. But don't let that stop you from getting this pair as the Pro 2 is a much better sounding, and longer lasting headset vs. the OpenRun Pro, which is discounted currently.

  Answered 1 year ago by jjcrandallVerified Purchase

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Q: QuestionCompaiable with iphone

Asked 1 year ago by Dwight.

• A:Answer Hello- Shokz here! Yes, the OpenRun Pro 2 is compatible with iPhones. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 month ago by Shokz

  
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