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Questions & Answers

$179.99
Page Showing 1-19 of 19 questions
  • QuestionDoes the headphone have a built-in microphone?

    • Answer This headphone does have a built-in microphone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to fully charge the headphones?

    • Answer It takes 1.5 hours to fully charge the headphones.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery life?

    • Answer The battery life of the OpenSwim Pro Bone Conduction Sports Headphones is 9 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum depth and time the headphones can be submerged in water?

    • Answer The OpenSwim Pro headphones can be submerged up to 2 meters deep for a duration of 2 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you switch between Bluetooth and MP3 mode while using the headphones?

    • Answer You can switch between Bluetooth and MP3 mode for uninterrupted music with a button press or in the Shokz App.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the size of the band, will it fit a large head?

    Asked by Pepaw57.

    • Answer I have medium head and I have extra room. So I assume that it would fit L and XL heads too.

      Answered by Swimsound

  • QuestionCan these be used with water ear plugs and still be able to hear playback well?

    Asked by Mama.

    • Answer Yes, in fact, they come with a set of ear plugs in the carry case.

      Answered by Anonymous

  • Questionwhat if i swim for 4 hours while listening a podcsat? is the 2 hours limit real? or just because of some certification?

    Asked by juan.

    • Answer Hi Juan- Shokz here! The OpenSwim Pro has an IP68 rating, which means it is certified to be submerged in water up to 2 meters (6.5 feet) deep for a maximum of 2 hours. This rating reflects the limits of its sealed design and the testing parameters used by the manufacturer and certification bodies. Exceeding these limits consistently may increase the risk of water ingress and potential damage to the device. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionI listen to YouTube videos on iOS devices at 1.5 to 2x speed. Will these pause video playback at that speed? I have other Bluetooth headphones including older versions of Shokz, and they won’t pause playback for anything faster than the default 1x speed.

    Asked by Jorge.

    • Answer Hi Jorge- Shokz here! Yes, YouTube on iOS will pause video playback at 1.5x or 2x speed and this functionality is separate from your Bluetooth headphones. The Shokz OpenSwim Pro and older Bluetooth headphones are not the cause of playback pausing; the pause is a user-controlled action to stop the video. You can control this behavior by tapping the video to see the settings or by using a long-press gesture. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionIs there a mini size?

    Asked by JimmyNeutron.

    • Answer Hi there- Shokz here! There currently is only a Standard size OpenSwim Pro available. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionI have an older pair of Shokz that I can use while having ear plugs inserted. Do these work with earplugs? I run heavy, loud machinery and need to protect my hearing while listening to music. I tried earplugs with my Runpros and the sound is muffled.

    Asked by Duane.

    • Answer Hi there- Shokz here! Yes, the OpenSwim Pro can be used with earplugs. There is also a phone setting that may assist with increasing the volume while working around loud machinery. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionCan I download my iTunes to the OpenSwim?

    Asked by DSwim.

    • Answer Hi there- Shokz here! Yes, you can transfer music from iTunes (or Apple Music) to your Shokz OpenSwim Pro headphones. However, you'll need to ensure the music files are not DRM-protected, and they are in a compatible format like AAC or MP3. You'll also need to connect your OpenSwim to your computer via USB and drag and drop the music files onto the device. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionCan I transfer music from my iMac computer to the mp3 swim pro

    Asked by Anonymous.

    • Answer Hi there- Shokz here! Yes, you can transfer music from your iMac computer to the OpenSwim Pro. Please connect OpenSwim Pro to your computer through the magnetic charging cable to transfer music files. The following are the steps to transfer music files to OpenSwim Pro: 1. Connect OpenSwim Pro to your computer via the magnetic cable provided in the package. 2. A driver disk named "SWIM PRO" will appear on your computer. Open the "SWIM PRO" disk on your computer. 3. Import audio files (songs, audiobooks or folders) to the "SWIM PRO" disk. 4. Once the file transfer is complete, remove the "SWIM PRO" disk from your computer. Please visit our website or reach out to our Customer Happiness Team so we may further assist you. Thanks!

      Answered by Shokz

  • QuestionCan you have both a samsung phone and apple phone same time on these?

    Asked by Curious.

    • Answer Hello- Shokz here! The OpenSwim Pro has multipoint pairing, allowing for two Bluetooth compatible devices to be connected at once. This allows for seamless transitions between the two devices. They cannot play music at the same time. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionHello - Can Bluetooth from an iPhone be used while swimming laps in a 25-meter pool?

    Asked by Marco.

    • Answer Hi there- Shokz here! Thanks for reaching out! Since Bluetooth signals cannot travel through water, you may experience an inconsistent connection. For swimming, we recommend using the MP3 mode, which is designed specifically for that purpose. If you have any further questions please reach out to our Customer Happiness Team :) Thanks!

      Answered by Shokz

  • QuestionWill these announce calls and text messages from an Iphone?

    Asked by KMCG.

    • Answer Hi there- Shokz here! Yes, when on Bluetooth mode, if the phone setting to announce calls and texts is turned on, they will play through the OpenSwim Pro. This feature will not work while swimming and on MP3 mode. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionCan these be used in salt water or chlorinated pools?

    Asked by Nick.

    • Answer Hello- Shokz here! OpenSwim Pro can be used in seawater, however, it’s not suitable for seawater because it can corrode the microphone hole and cause it to malfunction. To prevent corrosion from the salt in seawater, be sure to rinse the headphones with clean water after each use. Please note that the magnetic charging port should be kept dry while charging or transferring data to ensure the device’s normal operation and safety. We appreciate your understanding and cooperation.

      Answered by Shokz

  • QuestionHow can I get a replacement charging cable?

    Asked by ANickName.

    • Answer Hello- Shokz here! Replacement chargers can be found directly on our Shokz website. Once on our Shokz site, click "Shop" and then "Accessories" to locate the chargers. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • Questionhow to arrange music/audiobook to listen in order

    Asked by Zorro.

    • Answer Hi there- Shokz here! To rearrange the listening order, the files need to be arranged in the order desired, on a computer. You can also use the Shokz App to easily switch the order of MP3 music playback. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!

      Answered by Shokz