Questions & Answers

Q: QuestionWhich frequency band does the Solis Lite hotspot use?

• A:Answer The Solis Lite hotspot operates on the 2.4 GHz frequency band.

Q: QuestionWhat type of network connectivity does the Solis Lite offer?

• A:Answer The Solis Lite provides 4G LTE network connectivity for fast and reliable internet access.

Q: QuestionHow many devices can connect to the Solis Lite hotspot simultaneously?

• A:Answer The Solis Lite hotspot allows you to connect up to 10 devices at the same time.

Q: QuestionDoes this Solis Lite hotspot require a SIM card?

• A:Answer No, the Solis Lite hotspot is SIM-free and utilizes SIMO's patented virtual SIM technology to connect to over 200 local mobile carriers.

Q: QuestionWhat is the battery life of this Solis Lite hotspot?

• A:Answer The Solis Lite hotspot provides a battery life of up to 16 hours.

Q: QuestionCan someone explain to me how a hotspot works. I'm thinking of purchasing one to use when out doing notary and signing jobs. I do not want to connect to public internet services. Do I plug this into my laptop and sign in or do I have to use my cell also.

Asked 2 years ago by MsC.

• A:Answer If you purchase this one you downiad the Solis app from the app store and you buy your gigs of wifi right from there. Automatically loads. I am not techy at all and the whole thing took me about 5 minutes to set up. The directions are in a booklet when you purchase and the app walks you right through it. SUPER EASY! The Solis password and user name is right on the back of solis machine.

  Answered 2 years ago by Danielle

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Q: QuestionWhat does this cost per month? How much GB does it provide?

Asked 4 years ago by Judy.

• A:Answer If you look at their site, and click on Explore Plans, you can see all the info! I only buy Daypasses so I can’t answer your exact question

  Answered 4 years ago by CynSav

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Q: QuestionMy carrier for iPhone is Verizon. Do I have to buy a monthly plan for this, if I buy it?

Asked 4 years ago by Anonymous.

• A:Answer You dont pay Verizon. You pay Solis, they have a few different plans to choose from according to your needs.

  Answered 4 years ago by BluemacVerified Purchase

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Q: QuestionThis should work with a Roku tv and Firestick, right?

Asked 2 years ago by KR.

• A:Answer Hello there! Thank you so much for your interest in our services, our Solis hotspot should work without issues with Roku and Firestick. I hope this helps you to answer the questions!

  Answered 2 years ago by simo

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Q: QuestionCan I run the device continuously on an ac adapter, or do I have to disconnect the charger to use the wifi?

Asked 2 years ago by JGpgh.

• A:Answer Hello and welcome! Good question. The device can be used while you are charging it; there shouldn't be a problem. I hope this answers your questions.

  Answered 2 years ago by simo

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Q: QuestionDoes it work in mexico?

Asked 3 years ago by Anonymous.

• A:Answer Hello and welcome! Thank you very much for your inquiry! Yes, the device will operate perfectly in Mexico. If you have issues connecting to the device, please contact us; we are here 24/7!

  Answered 2 years ago by simo

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Q: QuestionI see the information about getting 1 GB a month lifetime (at 250mb of data a day that renews every 7 days) but what if we need to purchase data beyond the daily/weekly throttle? How do we integrate the free data included with an additional paid plan?

Asked 2 years ago by Roxy.

• A:Answer The plan requires you to use the free data first. You can purchase more data which you can use after the 1 gb free data is used. Also you only get 1 gb free data per month not every 7 days. You have to manually switch from the free data to your purchased data.

  Answered 1 year ago by BrushVerified Purchase

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Q: QuestionI am considering purchasing a Solis Light for when I go camping and my T-Mobile signal on my phone is not available.Will I be able to turn the Solis hotspot off so I don’t use its data when I don’t need it? Or does it run continuously regardless of need?

Asked 2 years ago by Hawa.

• A:Answer Hello and welcome! Thank you for your interest in our services; Solis wifi is an excellent alternative for internet access in remote areas where connections are difficult to obtain. However, if cellular towers provide no coverage, the Solis wifi will be unable to connect. Data usage will not be allowed if the device is turned off or if no phone or PC is connected. I hope this answers your questions.

  Answered 2 years ago by simo

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Q: QuestionHow safe is it on the internet?

Asked 3 years ago by Danny.

• A:Answer Hi Danny, Thank you for your question! The Solis Lite is safe for regular internet use, especially with proper security practices in place. It provides a secure 4G LTE connection and uses standard Wi-Fi encryption (WPA2/WPA3) for your devices, so it is protected from many common threats. Always ensure that you keep your device updated and follow basic security best practices to minimize risk. Best, Simo support

  Answered 11 months ago by simo

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Q: QuestionWhat is the range of the internet signal given off? Can it cover an entire house?

Asked 9 months ago by Eric.

• A:Answer Hi Eric, Thank you for your question. The Solis Lite Mobile Hotspot broadcasts a 2.4GHz Wi-Fi signal with a typical indoor range of approximately 20 meters. This range is generally sufficient for small to medium-sized apartments or for use in a single room. However, in larger homes or spaces with multiple walls, floors, or other obstructions, the signal strength may diminish, potentially leading to weaker connectivity in more distant areas. To ensure optimal performance throughout your home, consider placing the Solis Lite in a central location with minimal obstructions. SIMO support

  Answered 9 months ago by simo

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Q: QuestionWill this device access WiFi in Italy and Germany? What WiFi will it use? Must I buy a european internet service? I have an iphone and a mini ipad that I want to use with this hotspot. Will they work with your device? Thank you for your patience!

Asked 1 year ago by Europe.

• A:Answer Hello and welcome! That is a great question. Our device has coverage in Italy and Germany. To use the device, you will need to purchase data from us. Here you can check out the data plans: Soliswifi.co The device has an app where you can handle all the different features it has. I hope this answer your questions!

  Answered 1 year ago by simo

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Q: QuestionWill this device work to give my laptop an internet connection while camping where there is limited service?

Asked 3 years ago by Anonymous.

• A:Answer I would not rely on it.

  Answered 3 years ago by NWCustomerVerified Purchase

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Q: QuestionIs this device good for gaming online ??

Asked 3 years ago by Craig.

• A:Answer Hello, there! That's an excellent question! Yes, the Solis hotspot works for gaming. However, the amount of GB required will necessitate an unlimited data plan. For a better knowledge of what you will need to have a better gaming experience, please contact our live chat at: https://support.simo.co/hc/en-us

  Answered 2 years ago by simo

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Q: QuestionMy car does not have a built in hotspot. Can I use this in my car?

Asked 1 year ago by Maverick.

• A:Answer Hi Maverick, Thank you for your question! Yes, you can use the Solis Lite in your car to provide internet access to your devices, as long as you have cellular coverage (the Solis work with cellular towers). Best, Simo support

  Answered 11 months ago by simo

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