Questions & Answers

Name: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black
Brand: SimpliSafe
SKU: 6368150
Price: 83.99 USD
Rating: 4.2 (568 reviews)

SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

Model:: SS3-LK-BB; |
SKU:: 6368150

User rating, 4.2 out of 5 stars with 568 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 96 questions

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QuestionWhat is the height of the white device that's attached to the inside of the door?
Asked 3 years ago by DJAY.
- Answer The long face replaces your existing deadbolt face. So lock's outside and lock mechanism astays same. Outside keypad installs anywhere nearby. But it requires wifi, base station, and control keypad ( not the door keypad)
  Answered 3 years ago by Dony
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QuestionWhat is the size (length and width) of this product?
Asked 3 years ago by Anonymous.
- Answer The main Smart Lock piece measures 7.5" x 2.75" x 1".
  Answered 3 years ago by Michelle
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QuestionCan this be used on an inside office door?
Asked 4 years ago by Anonymous.
- Answer Yes.
  Answered 4 years ago by Smitty
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QuestionWill the door lock automatically every time it shuts? Or can you turn the lock off if you are going in and out of the house?
Asked 4 years ago by RobR.
- Answer You can configure the Smart Lock to auto-lock after a period of time. But you can also disable that if you prefer.
  Answered 4 years ago by Michelle
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QuestionCan you have multiple pins for the pin pad and can those pins be deactivated remotely?
Asked 4 years ago by AJS.
- Answer Yeas yes and yea all through the app
  Answered 3 years ago by Timothy
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QuestionCan I unlocked door from my phone without being buy by it ? Also what if I loss electric or wifi or the key pad acts up can I unlock it ?
Asked 4 years ago by Anonymous.
- Answer With a SimpliSafe subscription and the phone app (or access to your account via the website), you can lock/unlock the door from anywhere in the world. The lock is battery-powered so it is unaffected by power outages. The lock itself does not use WiFi. It communicates with the SimpliSafe base station via its proprietary wireless network. The SimpliSafe base station also has built-in backup batteries, so during a power outage, it will operate until they discharge (a day or more depending on battery health and usage). The base station also has a backup cellular modem, so even if WiFi is lost, as long as the cellular modem has a signal, you can still operate your SimpliSafe system remotely.
  Answered 4 years ago by Rudeney
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QuestionDo you have to have a base for this to work and do you need a subscription to the security system
Asked 4 years ago by Ash.
- Answer You do need the base for this to work. The lock itself does not connect directly to the WiFi and uses the base to enable the smart functionality. That said, the monitoring plan is not required. As far as I am aware, SimpliSafe doesn't require the monitoring plan to use any of their equipment.
  Answered 4 years ago by BLHylton
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QuestionCan this be used on a sliding glass door?
Asked 4 years ago by Kg.
- Answer Probably not unless the door uses a standard deadbolt style lock. It's possible that the SimpliSafe lock could be adapted to mechanically operate the "thumb latch" on a sliding door, but the door's frame is likely not wide enough to accommodate the housing.
  Answered 4 years ago by Rudeney
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QuestionIs this water proof?
Asked 4 years ago by Anonymous.
- Answer The electronic lock mechanism itself is not "weatherproof", but since it mounts on the inside of the door, it should not need to be. Nothing on the outside of the door changes - it retains the outside keyed portion of your deadbolt lock. They wireless keypad can be mounted anywhere (within range of the SimpliSafe base station) and is "weatherproof".
  Answered 4 years ago by Rudeney
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QuestionDoes this lock have a Bluetooth feature to automatically unlock if you have your phone with you? Or do you always have to manually punch in a code?
Asked 4 years ago by Jay.
- Answer If you subscribe to the SimpliSafe service, you can use the phone app to lock and unlock. It's not Bluetooth - it's WiFi via the SimpliSafe cloud, so it works from "anywhere". The keypad has a "lock" button, so it can always be locked with a single press of that button (i.e. the code is not required to lock the door).
  Answered 4 years ago by Rudeney
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QuestionCan you set a new PIN from your phone, or do you have to set it manually on the lock as well?
Asked 4 years ago by Inquisitor.
- Answer The lock uses your SimpliSafe PIN(s). You can have more than one, and they are configured on the alarm system's control panel. That can be access on your phone app, the website (both require a subscription) or via the SimpliSafe keypad.
  Answered 4 years ago by Rudeney
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QuestionI don't have a separate deadbolt only a lock. Will this fit my setup?
Asked 4 years ago by cxt7.
- Answer No, this is designed only to work with a deadbolt lock.
  Answered 4 years ago by Rudeney
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QuestionCan this be installed on a den that has double doors/french doors?
Asked 4 years ago by GREAT.
- Answer Yes, as long as the door accommodates a deadbolt lock, and the other door has it's own locks to keep it secured the the frame (most do work this way). I installed this on my front door which is a double "French" style door. The left side door has upper and lower levers on it that lock it to the frame. The right side door has the knob and deadbolt, and that is where I installed the SimpliSafe lock. It just replaced the inside component of the existing deadbolt.
  Answered 4 years ago by Rudeney
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Questionwill this work on my RV door
Asked 4 years ago by Me.
- Answer If your RV has wifi router, Simple Lock base station, and control keypad then yes
  Answered 3 years ago by Dony
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QuestionIs there a chime noise when the door opens?
Asked 4 years ago by Manda.
- Answer The Smart Lock is a component for the complete SimpliSafe system, so you'll need to add it to an existing system for it to function. The system also includes Entry Sensors, which do produce a chime when they're opened.
  Answered 4 years ago by Michelle
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QuestionWill this work on the exterior of an Anderson sliding glass door?
Asked 4 years ago by TAS.
- Answer The SimpliSafe Smart Lock is an add-on for the complete SimpliSafe system. It's designed to install over an existing deadbolt, so you can still use the same key! If that sliding door has a deadbolt, our Smart Lock should be able to work with it.
  Answered 4 years ago by Michelle
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QuestionCan one give out temporary codes? Can one set a code for a certain period of time?
Asked 4 years ago by Anonymous.
- Answer With SimpliSafe, you're able to set secondary PINs that are only able to disarm. And you can add and remove them at any time.
  Answered 4 years ago by Michelle
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QuestionCan you give out temporary codes? and can you set a code for a certain period of time?
Asked 4 years ago by Anonymous.
- Answer Currently, there's no way to set up PINs that would automatically expire. But you can set Secondary PINs that are only able to disarm the system, and are recorded in the Event Log whenever they're used. You can edit PINs at any time right through the SimpliSafe App.
  Answered 4 years ago by Michelle
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QuestionWe only use the alarm system while we are away, even though we normally keep the doors locked while we're home. I understand that the lock shuts off when the alarm is deactivated. Is there a way to keep the doors locked while the alarm is off?
Asked 4 years ago by donj.
- Answer It stays locked unless you open it when it's off, you can set up silent notifications for when it's opened or closed when it's off... The only other reason it would open when it's off is if you have it set to unlock when the alarm is turned off... You could add a second and third layer of security by adding a simplisafe pro doorbell camera and having a locked storm door... Not certain of I answered your question, but tried...
  Answered 4 years ago by Whispercrafts
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QuestionCan multiple codes be programmed if a business is using this system for multiple employees and/or delivery drivers?
Asked 4 years ago by Kait.
- Answer The Smart Lock is an add-on for the complete SimpliSafe system, and uses the same PINs. You can set up up to 4 Secondary PINs, which can disarm the system and unlock the Smart Lock, but can't be used to change settings.
  Answered 4 years ago by Michelle
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Showing 41-60 of 96 questions

Questions & Answers

SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

Q: QuestionWhat is the height of the white device that's attached to the inside of the door?

Q: QuestionWhat is the size (length and width) of this product?

Q: QuestionCan this be used on an inside office door?

Q: QuestionWill the door lock automatically every time it shuts? Or can you turn the lock off if you are going in and out of the house?

Q: QuestionCan you have multiple pins for the pin pad and can those pins be deactivated remotely?

Q: QuestionCan I unlocked door from my phone without being buy by it ? Also what if I loss electric or wifi or the key pad acts up can I unlock it ?

Q: QuestionDo you have to have a base for this to work and do you need a subscription to the security system

Q: QuestionCan this be used on a sliding glass door?

Q: QuestionIs this water proof?

Q: QuestionDoes this lock have a Bluetooth feature to automatically unlock if you have your phone with you? Or do you always have to manually punch in a code?

Q: QuestionCan you set a new PIN from your phone, or do you have to set it manually on the lock as well?

Q: QuestionI don't have a separate deadbolt only a lock. Will this fit my setup?

Q: QuestionCan this be installed on a den that has double doors/french doors?

Q: Questionwill this work on my RV door

Q: QuestionIs there a chime noise when the door opens?

Q: QuestionWill this work on the exterior of an Anderson sliding glass door?

Q: QuestionCan one give out temporary codes? Can one set a code for a certain period of time?

Q: QuestionCan you give out temporary codes? and can you set a code for a certain period of time?

Q: QuestionWe only use the alarm system while we are away, even though we normally keep the doors locked while we're home. I understand that the lock shuts off when the alarm is deactivated. Is there a way to keep the doors locked while the alarm is off?

Q: QuestionCan multiple codes be programmed if a business is using this system for multiple employees and/or delivery drivers?

QuestionWhat is the height of the white device that's attached to the inside of the door?

QuestionWhat is the size (length and width) of this product?

QuestionCan this be used on an inside office door?

QuestionWill the door lock automatically every time it shuts? Or can you turn the lock off if you are going in and out of the house?

QuestionCan you have multiple pins for the pin pad and can those pins be deactivated remotely?

QuestionCan I unlocked door from my phone without being buy by it ? Also what if I loss electric or wifi or the key pad acts up can I unlock it ?

QuestionDo you have to have a base for this to work and do you need a subscription to the security system

QuestionCan this be used on a sliding glass door?

QuestionIs this water proof?

QuestionDoes this lock have a Bluetooth feature to automatically unlock if you have your phone with you? Or do you always have to manually punch in a code?

QuestionCan you set a new PIN from your phone, or do you have to set it manually on the lock as well?

QuestionI don't have a separate deadbolt only a lock. Will this fit my setup?

QuestionCan this be installed on a den that has double doors/french doors?

Questionwill this work on my RV door

QuestionIs there a chime noise when the door opens?

QuestionWill this work on the exterior of an Anderson sliding glass door?

QuestionCan one give out temporary codes? Can one set a code for a certain period of time?

QuestionCan you give out temporary codes? and can you set a code for a certain period of time?

QuestionWe only use the alarm system while we are away, even though we normally keep the doors locked while we're home. I understand that the lock shuts off when the alarm is deactivated. Is there a way to keep the doors locked while the alarm is off?

QuestionCan multiple codes be programmed if a business is using this system for multiple employees and/or delivery drivers?