Questions & Answers

Q: QuestionWhat is the size (length and width) of this product?

Asked 4 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The main Smart Lock piece measures 7.5" x 2.75" x 1".

  Answered 4 years ago by Michelle

  
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Q: QuestionCan this be used on an inside office door?

Asked 4 years ago by Anonymous.

• A:Answer Yes.

  Answered 4 years ago by SmittyVerified Purchase

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Q: QuestionWill the door lock automatically every time it shuts? Or can you turn the lock off if you are going in and out of the house?

Asked 4 years ago by RobR.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer You can configure the Smart Lock to auto-lock after a period of time. But you can also disable that if you prefer.

  Answered 4 years ago by Michelle

  
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Q: QuestionCan you have multiple pins for the pin pad and can those pins be deactivated remotely?

Asked 4 years ago by AJS.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer Yeas yes and yea all through the app

  Answered 4 years ago by Timothy

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Q: QuestionCan I unlocked door from my phone without being buy by it ? Also what if I loss electric or wifi or the key pad acts up can I unlock it ?

Asked 4 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer With a SimpliSafe subscription and the phone app (or access to your account via the website), you can lock/unlock the door from anywhere in the world. The lock is battery-powered so it is unaffected by power outages. The lock itself does not use WiFi. It communicates with the SimpliSafe base station via its proprietary wireless network. The SimpliSafe base station also has built-in backup batteries, so during a power outage, it will operate until they discharge (a day or more depending on battery health and usage). The base station also has a backup cellular modem, so even if WiFi is lost, as long as the cellular modem has a signal, you can still operate your SimpliSafe system remotely.

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionDo you have to have a base for this to work and do you need a subscription to the security system

Asked 4 years ago by Ash.

• A:Answer You do need the base for this to work. The lock itself does not connect directly to the WiFi and uses the base to enable the smart functionality. That said, the monitoring plan is not required. As far as I am aware, SimpliSafe doesn't require the monitoring plan to use any of their equipment.

  Answered 4 years ago by BLHyltonVerified Purchase

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Q: QuestionCan this be used on a sliding glass door?

Asked 4 years ago by Kg.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer Probably not unless the door uses a standard deadbolt style lock. It's possible that the SimpliSafe lock could be adapted to mechanically operate the "thumb latch" on a sliding door, but the door's frame is likely not wide enough to accommodate the housing.

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionIs this water proof?

Asked 4 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The electronic lock mechanism itself is not "weatherproof", but since it mounts on the inside of the door, it should not need to be. Nothing on the outside of the door changes - it retains the outside keyed portion of your deadbolt lock. They wireless keypad can be mounted anywhere (within range of the SimpliSafe base station) and is "weatherproof".

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionDoes this lock have a Bluetooth feature to automatically unlock if you have your phone with you? Or do you always have to manually punch in a code?

Asked 4 years ago by Jay.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer If you subscribe to the SimpliSafe service, you can use the phone app to lock and unlock. It's not Bluetooth - it's WiFi via the SimpliSafe cloud, so it works from "anywhere". The keypad has a "lock" button, so it can always be locked with a single press of that button (i.e. the code is not required to lock the door).

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionCan you set a new PIN from your phone, or do you have to set it manually on the lock as well?

Asked 4 years ago by Inquisitor.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The lock uses your SimpliSafe PIN(s). You can have more than one, and they are configured on the alarm system's control panel. That can be access on your phone app, the website (both require a subscription) or via the SimpliSafe keypad.

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionI don't have a separate deadbolt only a lock. Will this fit my setup?

Asked 4 years ago by cxt7.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer No, this is designed only to work with a deadbolt lock.

  Answered 4 years ago by RudeneyVerified Purchase

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Q: QuestionCan this be installed on a den that has double doors/french doors?

Asked 4 years ago by GREAT.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer Yes, as long as the door accommodates a deadbolt lock, and the other door has it's own locks to keep it secured the the frame (most do work this way). I installed this on my front door which is a double "French" style door. The left side door has upper and lower levers on it that lock it to the frame. The right side door has the knob and deadbolt, and that is where I installed the SimpliSafe lock. It just replaced the inside component of the existing deadbolt.

  Answered 4 years ago by RudeneyVerified Purchase

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Q: Questionwill this work on my RV door

Asked 4 years ago by Me.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer If your RV has wifi router, Simple Lock base station, and control keypad then yes

  Answered 3 years ago by DonyVerified Purchase

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Q: QuestionIs there a chime noise when the door opens?

Asked 4 years ago by Manda.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The Smart Lock is a component for the complete SimpliSafe system, so you'll need to add it to an existing system for it to function. The system also includes Entry Sensors, which do produce a chime when they're opened.

  Answered 4 years ago by Michelle

  
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Q: QuestionWill this work on the exterior of an Anderson sliding glass door?

Asked 5 years ago by TAS.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The SimpliSafe Smart Lock is an add-on for the complete SimpliSafe system. It's designed to install over an existing deadbolt, so you can still use the same key! If that sliding door has a deadbolt, our Smart Lock should be able to work with it.

  Answered 5 years ago by Michelle

  
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Q: QuestionCan one give out temporary codes? Can one set a code for a certain period of time?

Asked 5 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer With SimpliSafe, you're able to set secondary PINs that are only able to disarm. And you can add and remove them at any time.

  Answered 5 years ago by Michelle

  
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Q: QuestionCan you give out temporary codes? and can you set a code for a certain period of time?

Asked 5 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer Currently, there's no way to set up PINs that would automatically expire. But you can set Secondary PINs that are only able to disarm the system, and are recorded in the Event Log whenever they're used. You can edit PINs at any time right through the SimpliSafe App.

  Answered 5 years ago by Michelle

  
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Q: QuestionWe only use the alarm system while we are away, even though we normally keep the doors locked while we're home. I understand that the lock shuts off when the alarm is deactivated. Is there a way to keep the doors locked while the alarm is off?

Asked 5 years ago by donj.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer It stays locked unless you open it when it's off, you can set up silent notifications for when it's opened or closed when it's off... The only other reason it would open when it's off is if you have it set to unlock when the alarm is turned off... You could add a second and third layer of security by adding a simplisafe pro doorbell camera and having a locked storm door... Not certain of I answered your question, but tried...

  Answered 5 years ago by WhispercraftsVerified Purchase

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Q: QuestionCan multiple codes be programmed if a business is using this system for multiple employees and/or delivery drivers?

Asked 5 years ago by Kait.

This question was asked about the related product: SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black

• A:Answer The Smart Lock is an add-on for the complete SimpliSafe system, and uses the same PINs. You can set up up to 4 Secondary PINs, which can disarm the system and unlock the Smart Lock, but can't be used to change settings.

  Answered 5 years ago by Michelle

  
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