A:Answer Hello, thank you for submitting your question. We first want to say we hope you and your loved ones are staying safe and healthy during this Pandemic. We are sorry to hear that your GrooveXL will not power on. We apologize for any inconvenience this may have caused. To best assist you, we kindly ask that you contact our customer service department so that we may troubleshoot your device with you over the phone to determine the true issues and next steps if applicable.
We can be reached at (866) 670-6888. Our hours of operations are Monday - Friday from 9am - 5:30pm EST. Please make sure to reference your posted inquiry. We look forward to assisting you. Thank you and have a joyous day. #CreatingJoyThroughMusic Stay Safe