Questions & Answers

Q: QuestionWhat kind of connectivity do these headphones have?

• A:Answer These headphones offer Bluetooth wireless technology for connectivity.

Q: QuestionWhat type of noise cancellation is used?

• A:Answer These headphones offer a 4-mic, digital active noise canceling experience.

Q: QuestionDo these Skullcandy headphones have a collapsible design?

• A:Answer Yes, these headphones have a collapsible design for easy storage.

Q: QuestionHow long does it take to charge these Skullcandy headphones?

• A:Answer With rapid charge, these headphones get 3 hours of playtime on a 10 minute charge.

Q: QuestionAre these Skullcandy headphones truly wireless?

• A:Answer No, these headphones are not truly wireless.

Q: QuestionDoes the headphone have a mic built into the headset where you can make phone calls?

Asked 4 years ago by Ric.

• A:Answer yes there are actually 4 built-in microphones for the "ambient" function and for phone calls. i was using a "boom mic" gaming headset for my virtual meetings and phone calls, and when switching back and forth during a phone call and a meeting to check out the difference, the people in the meeting and on the phone call said they could not tell much difference between "boom mic" gaming headset and the Skullcandy headset. considering the comfort and battery life of the Skullcandy headset (see my review) i prefer the Skullcandy to the gaming headset, and also don't have to "switch" to earbuds when going back and forth from virtual meetings and classes and making or receiving phone calls. the Skullcandy headset works very nicely for all things all day long.

  Answered 4 years ago by banjo

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Q: QuestionWith the ANC on, if you press on the headphones from either side, it makes a loud screeching sound, if you don't press on them it doesn't do this and with the ANC off if you press on them it won't do that. Is this normal or should I return them?

Asked 4 years ago by Anonymous.

• A:Answer No that is not normal. Please feel free to reach out to us at contact.skullcandy.com and we'd be happy to assist you in getting a new pair that functions properly.

  Answered 4 years ago by Skullcandy

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Q: QuestionAre these only for listening to music better without background noise or can they be used for autistic kids with noise sensitivities who need to block noise?

Asked 2 years ago by headache.

• A:Answer My daughter is on the spectrum and uses these for both listening to music and "turning off the world" as she puts it. She said you can use the noise canceling without having to listen to music.

  Answered 2 years ago by AprilSVerified Purchase

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Q: QuestionDo these headphones have a mute button and how long is the battery life if using for office calls?

Asked 4 years ago by Alyssa.

• A:Answer I don't think there's a dedicated "mute" button on the headphones, I didn't find one, so it will need to be controlled from your phone. I never measured battery life for calls, but I've used them for calls (they sound good) and listened to hours of music over the course of a couple of weeks (of and on, not every single day) before having to recharge them. I feel pretty confident you could go a full day of calls without the battery dying.

  Answered 4 years ago by callmeageeth

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Q: QuestionDo they come with a cord to be able to plug them in like a normal headset?

Asked 3 years ago by Shannon.

• A:Answer Yes. The Hesh ANC does come with an aux cord.

  Answered 3 years ago by Skullcandy

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Q: QuestionCan this connect to multiple devices at one time? Say my phone and my laptop.

Asked 4 years ago by Cris.

• A:Answer No, the Hesh ANC will only connect to one device at a time.

  Answered 4 years ago by Skullcandy

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Q: Questionwill other people be able to hear your music if you turn the volume all the way up while wearing the headphones?

Asked 2 years ago by Anonymous.

• A:Answer No they won't be able to hear your music. The ear muffs block out outside noises and keep your audio in the ear muffs.

  Answered 2 years ago by Skullcandy

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Q: QuestionHow do I order a new charge cord for the hash anc?

Asked 4 years ago by JL.

• A:Answer They're USB type C. Pretty much any smartphone charging cable will work as long as it's got that reversible connection and isn't a lightning cable.

  I would recommend:

  • 

    Modal™ - 4' USB-to-USB Type C Cable - Black/Blue

    User rating, 4.72 out of 5 stars with 3878 reviews.

    (3,878)

  Answered 3 years ago by Aidan

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Q: QuestionDoes this headphone come with warranty or do I need to pay addition?

Asked 4 years ago by Anonymous.

• A:Answer All skullcandy comes with a 2 yr Warrenty. The only difference is you have to Pay to ship it off instead of going to the store.

  Answered 4 years ago by TheblackbeeVerified Purchase

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Q: QuestionI have the 2-Year Accidental Geek Squad Protection what does that include for this headset

Asked 1 year ago by Noah.

• A:Answer We provide a 1 year warranty through our website, but I would suggest reaching out to your Geek Squad store about their own policies.

  Answered 1 year ago by Skullcandy

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Q: QuestionHow are they used for airplane televisions?

Asked 1 year ago by Frequentflier.

• A:Answer The Hesh ANC has a 3.5mm cord included in the box. This cord should be compatible with your airplane television.

  Answered 1 year ago by Skullcandy

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Q: QuestionAre these headphones “over ear” or “on the ear”? headphones that go in your ear instead of over or around tend to hurt my ears a lot.

Asked 2 years ago by BobTheBuilder.

• A:Answer My teen has larger than average ears, and these fit OVER her ears. She has major sensory issues with headphones both in her ears (no ear pods for her) and normal headphones that tend to sit on top of the ear and smash it into the head. She quite literally wont take them off alld day.

  Answered 2 years ago by AprilSVerified Purchase

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Q: QuestionThe description says sound isolating, so does that mean that even when the headphones are off it blocks noise? Or am I wrong...??

Asked 2 years ago by 1234.

• A:Answer This term is used to describe the shape of the earcup.

  Answered 2 years ago by Skullcandy

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Q: QuestionIs the Noise-cancelling feature available when using the cable instead of blue-tooth?

Asked 4 years ago by Samey.

• A:Answer The HESH ANC you can use the ANC feature with AUX IN but the headphones need to be powered ON.

  Answered 4 years ago by Skullcandy

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