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Hey Chrissy, Thanks you for reaching out and choosing skullcandy. I am sorry to hear about the pairing issues that you are having with your Jib+ earbuds. When it comes to the pin, that is a setting on your personal device. The Skullcandy headphones do not have a pin to activate bluetooth. If this is still an issue, I reccomend reaching out to the provider that you have your phone service through. Thanks again for reaching out and choosing Skullcandy! Best, SKDY
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