Questions & Answers

Q: QuestionIf purchased and it does not work in my area can it be returned for full refund? And can it handle VPN's?

Asked 5 years ago by Erika.

• A:Answer Hello Erika! View our refund and return policies here: https://support.skyroam.com/hc/en-us/articles/360015627474-Returns-and-Refund-Policy. You can also view our VPN information here: https://support.skyroam.com/hc/en-us/articles/360038752234-Skyroam-Solis-VPN.

  Answered 5 years ago by Skyroam

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Q: QuestionWhat is the expected upload speed and download speed for the Solis X? My current DSL has a sloooooow upload speed.

Asked 5 years ago by DamGuy.

• A:Answer Hello! We do not have set upload or download speeds, but we do provide unlimited 4G LTE connection.

  Answered 5 years ago by Skyroam

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Q: QuestionIs this compatible with a smart TV? For long term streming?

Asked 5 years ago by Beceaux.

• A:Answer Hello Beceaux, you can connect your smart TV with Skyroam. As for long term streaming, you can go with our GoData plan, but we don't recommend using it to replace home internet service as it can become prohibitive.

  Answered 5 years ago by Skyroam

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Q: QuestionWhat is the difference between GoData plan and the unlimited plan?

Asked 5 years ago by TylerS.

• A:Answer Go data you pay by gb and unlimited you pay a flat rate for unlimited data per day week pay as you go or monthly

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWe would want to watch Netflix or TV through our Roku service at our weekend place. Would this device allow that and be cost effective?

Asked 5 years ago by Jess.

• A:Answer Hello Jess! If you are going to use Skyroam for Netflix or TV through Roku, we recommend going with our GoData plan. Thank you for your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: QuestionWould this support zoom? Will it connect 7 devices including a printer? I teach online and need something in my rural area, have direct line of sight to Verizon tower. I’m an average user, don’t game, but need zoom most days. Would cost be prohibitive?

Asked 5 years ago by Lprof.

• A:Answer Hello LProf. This would support zoom using our GoData plan. With our device you can connect up to 10 devices at one time. While you don't game we'd like to let you know should you use this for gaming we recommend the GoData plan as it's full speed data for best performance. However, Skyroam was not designed for long term gaming, as you may find the cost for the data needed for high bandwidth activities like gaming becomes prohibitive. We hope this helps! Thank you for your interest in Skyroam.

  Answered 5 years ago by Skyroam

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Q: QuestionGot one of these 3 weeks ago. Wont connect more than 1 Mgbs. Chatted with support 3 times - no help. Told it would get bumped up to the next level of support. No one has contacted me. Going out of business? Buyer beware.

Asked 5 years ago by Powerlifterbob.

• A:Answer Hello Bob! We are very sorry to hear that you've had this experience with us. At this time we are having difficulties with responding quickly as we have a high volume of messages. We are trying our very best to respond to them as soon as we can. We thank you in advance for your patience and understanding.

  Answered 5 years ago by Skyroam

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Q: QuestionCan you use this to connect to a wireless printer (Brother printer)? Can you purchase a three month plan ?

Asked 5 years ago by Katie.

• A:Answer Hello Katie! Yes you can use this to connect to a wireless printer and you can purchase a three month plan. Thank you for your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: Questioncan you connect it to a game console?

Asked 5 years ago by nickname.

• A:Answer Hello! We recommend using Skyroam for remote work, traveling, and emergency situations (like waiting to have your home internet service repaired). If you would still like to use Skyroam, we recommend using the Go Data Plan! We hope this helps! Thank you for your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: QuestionWill this work for a smart tv until our cable can get turned on?

Asked 5 years ago by toddlermommy.

• A:Answer Hello! We do not recommend using this to replace home internet or to connect to a smart tv in place of cable. Our device is more ideal for situations like connecting a phone or laptop to wifi to surf the internet, upload photos or videos, etc.

  Answered 5 years ago by Skyroam

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Q: QuestionDoes this have 50/25 for downloading and uploading

Asked 5 years ago by Anonymous.

• A:Answer Hello there! We do not have an average speed our spots hotspots can connect up to 4GLTE signals. We hope this helps!

  Answered 5 years ago by Skyroam

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Q: Questionhas anyone set this up with a GOPRO for streaming a sports event to say facebook to share

Asked 5 years ago by chip.

Q: QuestionWill this output a WiFi signal that can be used for iCloud backups for an iPhone? A “personal hotspot” from another iPhone isn’t the right kind of WiFi for iCloud backups.

Asked 5 years ago by Melanie.

• A:Answer Hi Melanie! The device is a hotspot itself, it just gives your devices wifi to connect to. So you wouldn't be personal hot-spotting an iPhone from another iPhone.

  Answered 5 years ago by Skyroam

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Q: QuestionCan this device be connected to a laptop via a USB cable?

Asked 5 years ago by Anonymous.

• A:Answer Hello! You cannot connect it with a USB cable, you'd receive wifi by purchasing one of the wifi pricing plans and then connecting your device to Skyroam wirelessly. Thank you for your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: QuestionAssuming we have cell towers near enough, would this work well streaming content for Facebook Live events that run about an hour?

Asked 5 years ago by Kenneth.

• A:Answer Hello Kenneth! Yes, Skyroam would be ideal for this. We recommend going with our GoData plan. Thank you for reaching out and your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: QuestionIf I get the unlimited plan, staying in USA, would I be able to connect my wireless printer, a laptop computer and my TV at the same time?

Asked 5 years ago by Edith.

• A:Answer Hello Edith! Yes you can use Skyroam to connect to your wireless printer and laptop. If using Skyroam for gaming, we recommend the GoData plan as it's full speed data for best performance. However, Skyroam was not designed for long term gaming, as you may find the cost for the data needed for high bandwidth activities like gaming becomes prohibitive. Skyroam is ideal for remote work, and emergency situations. We wouldn't recommend using it to replace your home internet service. Thank you for your interest in Skyroam!

  Answered 5 years ago by Skyroam

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Q: Questionwhich carrier supplies the service. knowing the provider is key. If there is no service from at&t and you buy this to for use in an arean that only has at&t you are no better off. Please provide the carrier information.

Asked 5 years ago by provider.

• A:Answer Hello there! Skyroam partners with many carriers to give you fast, 4G WiFi service. We are unable to provide our carrier information as our operations team is constantly adding to and improving our service.

  Answered 5 years ago by Skyroam

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