Questions & Answers

Q: QuestionAre they able to cut a new hole for the lock in a door if there is no compatible deadlock currently on the door?

Asked 7 years ago by Anonymous.

• A:Answer NO

  Answered 6 years ago by NILESHGVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo I have to be home for the service at my house? It’s a rental property where I need a NEST Connect installed and hooked up to WiFi and the existing Yale lock now that NEST Secure service has ended.

Asked 1 year ago by Laura.

Q: QuestionWill you come out and install a door lock on my backdoor

Asked 1 year ago by Daniel.

Q: QuestionIf I purchase multiple locks do I have to purchase multiple installs?

Asked 2 years ago by TF87.

Q: QuestionI do not have a deadbolt. Will the installer drill the necessary holes to allow for a smart lock device to work? Will the cost change if drill holes is needed (current price is $149.99)? Thank you.

Asked 2 years ago by Jason.

Q: QuestionMy current deadbolt is misaligned and will not close. Will the installer be able to adjust this while installing the smart lock?

Asked 2 years ago by Zizibaluba.

Q: QuestionI had my door lock installed last Sept. I downloaded the app to my phone and I lost my phone. What is the app that I should download?

Asked 3 years ago by Jerry.

• A:Answer You can just go to your App button and type in the search bar for Yale Access. It downloads quickly and then you can connect it to your wifi and start using.

  Answered 2 years ago by JessicaMVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you install items purchased outside of Best Buy? More specifically the Kwickset 916 SmartCode 916 Z-Wave Smart Lock with Tustin Lever

Asked 4 years ago by WwWw.

• A:Answer I installed a Yale lock supplied through the builder of my condo.

  Answered 2 years ago by BallinamoreVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you rekey existing locks when you install smart lock?

Asked 5 years ago by Frangelika.

• A:Answer Geek squad can't but you can hire a locksmith to do it.

  Answered 3 years ago by BestVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo they only install the August locks or are they able to install Samsung smart locks? For example Samsung (SHS-P717)?

Asked 6 years ago by Mels.

• A:Answer They probably do. While my lock isn't Samsung, I have severa smartl kitchen appliances and two Samsung TVs that Geek Squad installed recently.

  Answered 6 years ago by Falcon1

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this work with BlackBerry OS?

Asked 8 years ago by MrsP.

• A:Answer I do not believe that they have developed a blackberry app yet. You could check the blackberry app store to see though. Search for Arlo or netgear, if you don't find the app then that would be a no. You could still check your camera's via a computer but I understand that is not nearly as convenient for most people.

  Answered 8 years ago by AnnonBornVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you install Samsung shs-p717 digital door locks?

Asked 5 years ago by Samsung.

• A:Answer The door lock installed was a Yale lock connect to a Google Connect that then connected to the Nest system.

  Answered 2 years ago by BallinamoreVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI do not have a deadbolt. Will the installer drill the necessary holes to allow for a smart lock device to work?

Asked 5 years ago by SusanK.

• A:Answer No. They are unable to alter your door in any way. Ours requires moricing, and they don't have the tools nor are they allowed to do anything to the door according to geek squad when they were here yesterday. So here we sit with a lock in the box until i find a contractor.

  Answered 3 years ago by BestVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre they able to kwikset smart locks with the keypad?

Asked 5 years ago by Raa200.

• A:Answer Hi there. Thanks for your question. We might be able to do that. We'd like some more information on the product you'd like installed before making any purchasing decisions. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more specifics so we can best help you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (1)ReportAnswer this question