“I have a Mac Book Air and have a two year support package from the Geek Squad. All software has disappeared from my Mac when I was trying to free up disc space. Does my package include you reloading the Apple Software to rebuild it to factory settings”
Answer This Question
1-1 of 1 Answer
Hi AnneB – It’s going to depend on which support package you have. If you have an AppleCare plan, we’d need to get hands on with the computer in one of our stores. Please go to www.geeksqaud.com/schedule to set up a reservation. If you have a Geek Squad 24/7 Support plan, we may be able to help you out remotely, though if it comes to a full software reset that would need to be hands on as well. Just head over to www.geeksquad.com/chat to set that up. If you aren’t sure what plan you have, you can give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll look it up for you.
Sorry, there was a problem. Please try again later.