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Questions & Answers

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Page Showing 21-34 of 34 questions
  • QuestionWill this work in Egypt?

    Asked by Mumasitta.

    • Answer Hi, Thank you for your question! Yes, the Solis 5G Hotspot & Power Bank is compatible with use in Egypt. Egypt is among the supported countries where the device provides internet access. Best, SIMO support

      Answered by simo

  • QuestionDoes this include data? Stated lifetime data plan included how do you access data plan?

    Asked by D.

    • Answer Hi! Thank you for your question. Yes, the Solis 5G Hotspot & Power Bank includes a Lifetime Data Plan that provides 1GB of global data per month for the lifetime of the device. Once you register the device, navigate to the Shop page on the SIMO web portal or app and click 'Claim' to access the 1GB of data. SIMO Support

      Answered by simo

  • QuestionWill this work well in a crowded area - ie an NFL game?

    Asked by Mobile.

    • Answer Hi, Thank you for your question! The Solis 5G Hotspot & Power Bank can work in crowded areas like an NFL game, but performance may be affected by network congestion. While the device uses SignalScan™ Technology to automatically connect to the strongest available signal, large crowds and heavy mobile usage can lead to slower speeds, especially if the 5G network is overloaded, causing the hotspot to fall back to 4G. It can support up to 16 devices, but speeds might be slower during peak usage times. Simo support

      Answered by simo

  • QuestionWill it work in the jungles of Yucatan, Mexico? There are many villages in Yucatan that have Wi-Fi but so many miles in between villages have spotty connection.

    Asked by Elena.

    • Answer Hi Elena, Thank you for your question! The Solis 5G Hotspot & Power Bank could work in the jungles of Yucatán, Mexico, but its performance will depend on the availability of a cellular network in the area. The device operates by connecting to mobile networks, so if you are in a region with weak or no mobile signal, the hotspot will struggle to provide a reliable connection. In the more remote areas between villages, where coverage can be spotty, you might experience slower speeds or no connection at all. However, if you're able to find a nearby 4G or 5G network in some villages, it should work as expected for basic internet tasks. Keep in mind that the Solis device works in over 140 countries, including Mexico, but network quality and coverage can vary greatly, especially in rural or less-developed regions like jungles. Simo support

      Answered by simo

  • QuestionWhat is the upload and download speed? Has anyone tested it?

    Asked by Jessica.

    • Answer Hi Jessica, Great question! the data speed depends on your location and the cellular network. If you are in a location with adequate cellular signal, you may experience data speed of over 100mbps. But if you are in a location with weak cellular signal, you may encounter slower data speed. Simo support

      Answered by simo

  • QuestionWill this device work for driving in im using google maps for turn by turn directions for going on a road trip as I have no actual cell phone but I have a tablet

    Asked by Caeter.

    • Answer Hi Caeter, Thank you for your question! Yes, the Solis 5G Hotspot & Power Bank should work for your road trip navigation using Google Maps on your tablet. Before your trip, test the Solis 5G hotspot in your area by using Google Maps on your tablet to ensure reliable connectivity. Also, download offline maps in Google Maps as a backup in case you lose signal in certain areas. Best, Simo support

      Answered by simo

  • QuestionWill this work in Costa Rica?

    Asked by Klem.

    • Answer Hi Klem, Thank you for your question! Yes, our Solis 5G hotspot works in Costa Rica as it is included on our coverage list. https://soliswifi.co/pages/global-coverage Simo support

      Answered by simo

  • QuestionWill this device work in Costa Rica?

    Asked by Klem.

    • Answer Hi Klem, Thank you for your question! Yes, the Solis 5G Hotspot & Power Bank is compatible with networks in Costa Rica. According to Solis's global coverage map, Costa Rica is among the 140+ countries where their hotspots provide service. https://soliswifi.co/pages/global-coverage Best, Simo support

      Answered by simo

  • QuestionWill this work in the Dominican Republic?

    Asked by Cooper.

    • Answer Hi Cooper, Great question! Yes, the Solis 5G Hotspot & Power Bank is compatible with networks in the Dominican Republic. https://soliswifi.co/pages/global-coverage Best, Simo support

      Answered by simo

  • QuestionCan this connect to home wifi ? Something like to do firmware updates or configuration ?

    Asked by JoPaul.

    • Answer These are more similar to a home router, being portable without being in need to connect to wall ports (obviously except the power). The firmware updates are available on authentic brand sites only!!!! If yi[z] install firmwares elsewheres, whence be in of strongest trust & integrity. There are methods to conduct, yet needeth be careful of warranties & bricking devices (noth difficult....). There's also likely a possibility to modify the firmware (or if to find out the softwares be of opensource &/or freeware (other than warranties & resales) yi wouldn't need to worry about violations - for to be of an extention of other datum tranceptions. Your Life Always Matters!! Yi[z] Be Loved!!

      Answered by HerbalDragon

  • QuestionWill this device work in Kosovo

    Asked by Dusty.

    • Answer Hi Dusty, Thank you for your question. Unfortunately, the Solis 5G Hotspot & Power Bank does not offer coverage in Kosovo. Best, Simo support

      Answered by simo

  • QuestionWhat are the data charges when you go over the 1gb/month?

    Asked by AndyW.

    • Answer Hi Andy, Thank you for your question. The data charges will depend on the data plan that you want to select, using this link you can check the plans available and the prices https://soliswifi.co/collections/wifi-hotspot-plans Best, Simo support

      Answered by simo

  • QuestionHow do you access the free lifetime data plan that comes with i

    Asked by K4je.

    • Answer it automatically adds to your hot spot once a month and its 1 gig

      Answered by VanessaL

  • QuestionCan this be used for home WiFi?

    Asked by Anonymous.

    • Answer Hi, Thank you for your question. The Solis 5G Hotspot & Power Bank can technically be used as a home Wi-Fi solution, but it is best suited for mobile data and travel rather than as a primary home internet connection. Best, Simo support

      Answered by simo