Questions & Answers

Q: QuestionCan I stream music through the soundbar with the TV on but on mute? (Only video, no sound). If so, how?

Asked 3 years ago by Juan.

• A:Answer Yes

  Answered 3 years ago by JaybVerified Purchase

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Q: QuestionDoes it have AUX in? How do I connect a phone or a mixer through a wire?

Asked 3 years ago by Myashu.

• A:Answer There is no AUX IN. If the phone can have an HDMI cable connected then it can be hooked up.

  Answered 2 years ago by TechDaveVerified Purchase

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Q: QuestionCan you turn off/disable the Alexa voice recognition on this speaker? I have an Amazon Echo device that I use as my primary in the same room, and I prefer to keep it that way. Any clarification would be greatly appreciated!

Asked 3 years ago by GreenTeaDrinker.

• A:Answer Yes. I dislike any and all voice controls.

  Answered 3 years ago by NopeVerified Purchase

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Q: QuestionI see this comes with a 2.0 HDMI cable. If I plan on utilizing eARC, is it recommended that I buy a 2.1 HDMI cable to plug into my HDMI 2.1 input on my tv?

Asked 3 years ago by GreenTeaDrinker.

• A:Answer It comes with an earc hdmi cable. It’s good to go. Works well with my lg c2 oled 65”

  Answered 3 years ago by TyrellHVerified Purchase

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Q: QuestionHi… I understand remote is not included for Sonos beam gen2 sound at..and.adjusting the volume is through the smart phone. In case if I go outside how the family members operate this unit.. how they will adjust volume etc. ?

Asked 3 years ago by Anonymous.

• A:Answer You can pair the tv remote to the sound bar.

  Answered 3 years ago by NopeVerified Purchase

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Q: QuestionConnection Help for Outdoor Covered Patio: I bought the Beam(Gen 2) to mount underneath a TV, along with the Sonos Amp and Ceiling Speakers. The Amp will be inside. Will Beam connect/sync with the Amp through the app or do I need to somehow connect it?

Asked 3 years ago by Joe.

• A:Answer I’m pretty sure you will need to hardwire both products to your network switch to pair the AMP and BEAM.

  Answered 3 years ago by AVMikeVerified Purchase

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Q: QuestionIs this sound bar compatible with 230V power supply?

Asked 3 years ago by Mihir.

• A:Answer Product info is on the Sonos website.

  Answered 2 years ago by HappyConsumer

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Q: QuestionWhat is the depth of the Sonos Beam, INCLUDING the cords that stick out the back?

Asked 3 years ago by Andy.

• A:Answer I ran into more troubles with the HDMI cable off the back, not the power cable (added a picture). But I got "roughly" 4.8 inches.

  Answered 3 years ago by KdubVerified Purchase

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Q: QuestionI have a hearing disability (I wear hearing aids). Which would be better for me the Sonos-Beam 2 or the Sonos - Ray Soundbar with Wi-Fi - Black? I have a stereo surround sound system and a center channel, my Sony Bravia I purchased 11 months ago.

Asked 3 years ago by LynnD.

• A:Answer Sonos Beam is much better. Compare the specs.

  Answered 3 years ago by VinceVerified Purchase

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Q: QuestionI have a Sonos Arc in my living room and I was thinking about getting a Sonos Beam Gen 2 and using if for my rear speakers? Will it work? That way I will have Dolby Atmos in front with my Arc and Beam Gen 2 for my rear if possible.

Asked 3 years ago by Henry.

• A:Answer It is a good product and you can add a 2-part Equalizer (treble and bass) via your smartphone.

  Answered 3 years ago by TVforMikeVerified Purchase

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Q: QuestionWhat is the difference between the soundbar and beam? Is there any benefit in owning both? We have a beam and 2 sonos speakers. Would we benefit from a package deal of 2 speakers and a bar, or would it be the same setup we already have?

Asked 3 years ago by Emankcin.

• A:Answer I went with beam g2 and 2 sonos one sl g2 speakers. It sounds fanatic as is.

  Answered 3 years ago by NopeVerified Purchase

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Q: QuestionWhat speakers do I need to purchase to expand the sound to a large room? I have two televisions in one room and want to sync the audio together.

Asked 3 years ago by Engee.

This question was asked about the related product: Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - White

• A:Answer Sonos bookshelf speakers from IKEA.

  Answered 3 years ago by MJDubya

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Q: Questioncan you connect a cd player to the beam with RCA cables?

Asked 3 years ago by BEEM.

• A:Answer No. The Sonos Connect would be what you need for that.

  Answered 3 years ago by TeamwaffleVerified Purchase

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Q: QuestionI get this occasional loud pulsating machine gun noise where I then have to disconnect the power and then turn it back on to make the noise stop. It has happened since I purchased this unit a few months ago. Is this fixable? Thanks.

Asked 3 years ago by tjn.

• A:Answer I am unsure if this is fixable but I urge you to contact Sonos themselves. You should still be covered under warranty.

  Answered 3 years ago by ShaundelaVerified Purchase

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Q: QuestionCan the sonos beam gen 2 be used only via hdmi for tv.sound without the app and the internet.wifi conected to the bar?

Asked 3 years ago by Johuff.

• A:Answer Yes, but you won’t get the Treble and Bass equalizer without the app.

  Answered 3 years ago by TVforMikeVerified Purchase

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Q: QuestionCan the Sonos Sound Bar (gen 2) connect to my Polk wireless sub-woofer?

Asked 3 years ago by Greg.

• A:Answer Nope. Sonos connects via your Wifi not by bluetooth or wired connection to the sound bar.

  Answered 3 years ago by Baldy1kanobe

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Q: Question(REVISED) I want to use my receiver's HDMI (monitor) output as the sound source for the Beam. I cannot use the receiver's HDMI ARC connection - that goes to my TV. Will this work and does the BEAM have an HDMI input?

Asked 3 years ago by Ed.

• A:Answer It does have an HDMI connection and comes with an optical to HDMI converter

  Answered 3 years ago by GingerVerified Purchase

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Q: QuestionI want the sound source for the Beam (Gen 2) and other Sonos speakers to be my receiver (which has Dolby Atmos & 9.2 channel capability). According to the specs, there is no HDMI input on the Beam. How do I connect my receiver's HDMI output to it?

Asked 3 years ago by Ed.

• A:Answer If i understan your question correctly, the sound bar does connect via HDMI/Audio/ARC port. But the rest of the spealers go through your WiFi and the phone App. The Sonos App is key to set up and you add each speaker via the app and home WiFi

  Answered 3 years ago by Baldy1kanobe

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Q: QuestionCan fire stick remote be programmed to control Beam gen 2

Asked 3 years ago by TJ.

• A:Answer Ideally you’d use hdmi cec for that and it would just work

  Answered 3 years ago by TeamwaffleVerified Purchase

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