“We’re having trouble charging our new SONO. All we keep getting is a red flashing light on top. What are we doing wrong?”

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• Red blinking light is for connectivity to Sonos app. Battery light is on lower front. You may be charged and just not connected to Sonos wi-fi

  Answered by Rich 5 years ago

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• Hi, and thank you for reaching out! It sounds like the Move may not have updated properly, but it's hard to say without more info. Please reach out to us at sonos.com/support. Our contact info is there, and you can reach out to us whichever way you prefer!

  Answered by Sonos Customer Care 5 years ago

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