“My headphones don't charge correctly. The red light comes on when plugged into a computer via the supplied cord, but goes out shortly and the green light never comes on. It's not a temperature-related problem, so how can I remedy this?”

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• Sounds defective. I’d try a different charging device. If that doesn’t work, contact Sony for the warranty.

  Answered by ASU13 7 years ago

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• Hi blxl, please visit the links below for possible troubleshooting steps to fix this issue. Thanks! ^Ron - http://helpguide.sony.net/mdr/1000x/v1/en/contents/TP0001176157.html - http://helpguide.sony.net/mdr/1000x/v1/en/contents/TP0001176155.html

  Answered by SonyListens 7 years ago

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