A:Answer Hi Gamer720, We're sorry to hear that the unit is not working properly. To isolate the issue, you may refer to the link below for troubleshooting:
https://us.en.kb.sony.com/app/answers/detail/a_id/76036/p/41901,43145,92877,96092/c/65,66/kw/76036%20%20%20
~Ralph